•Providing accurate and appropriate information in response to customer inquiries.•Addressing customer service inquiries and concerns in a timely and courteous fashion. •Offering fast and fair solutions to each customer while adhering to guidelines.•Maintaining an error level of less than 2%.•Working individually with between 7-15 accounts daily in addition to providing resolution to new inbound caller's concerns.•Working simultaneously with several programs while… Show more •Providing accurate and appropriate information in response to customer inquiries.•Addressing customer service inquiries and concerns in a timely and courteous fashion. •Offering fast and fair solutions to each customer while adhering to guidelines.•Maintaining an error level of less than 2%.•Working individually with between 7-15 accounts daily in addition to providing resolution to new inbound caller's concerns.•Working simultaneously with several programs while maintaining call control.•Coordinating with other departments as well as Freight carriers to ensure delivery and returns in a timely manner. Show less

•Handled inbound calls varying from orders to product complaints. •Worked simultaneously with multiple programs to provide rapid resolution fair for both the customer and company. •Provided options for the return and delivery of products and worked with different freight carriers to ensure the highest level of customer satisfaction