 Works with client management to support and onboard Prudential clients to manage benefits data by facilitating regular file delivery and processing. Virtually communicating with customers and third-party administrators to define file requirements, perform testing and complete implementation meeting agreed upon deadlines. Develop technical requirements and data mappings to support additional file types to improve customer inclusion while sustaining compliance standards of current industry processes. Support testing to ensure new file development encompasses all possible scenarios and follows approved requirements throughout file processing. Utilized company SME’s, researched new Industry Standards (LIMRA), and facilitated team communication, input and training. Assist with continuous improvement by streamlining processes with macro-enhanced Microsoft Excel files and creating notification processes for incoming file status. In addition, utilize teamwork and drilldown techniques to troubleshoot file processing opportunities and document processes to restrict the possibility of repeated problems. This includes creating SOPs for file manipulation, updating checklists for file onboarding, and holding team training sessions to SOPs Participate in Team oriented work environment to create, lead and attend training sessions. Prioritize consistent team communication for business continuity through email and updating multiple documentation resources. Quickly familiarized and self-trained on new file types and processes leading to the role of subject matter expert for entire client data management team (Production and Client Onboarding). This role leads to troubleshooting, researching and querying(SQL) client data/client setups to find root cause for discrepancies, identifying population impacted, developing remediation plan, and managing execution.

Simultaneously manage 15-20 tickets for business small enhancements and application discrepancies.Schedule and facilitate elicitation meetings with many levels of business an technical design teams to define requirements for changes made to operational databases, processes, and user interfaces.Worked internally with call center management to create a macro enhanced excel workbook to manipulate data for a monthly Compliance Report. Developed customized reports in Avaya CMS Supervisor to streamline data collection for the Compliance Report.

 Trouble shoot obstacles in production to sustain the short-term production schedule to optimize company throughput and product quality Leverage skilled team and data tracking software to perform route cause analysis on out of spec product. Corrected current procedure and developed training presentation for operators while collaborating with company mechanic to design “mistake proof” designs for manufacturing line.

Assist in the integration of a new data retrieving system creating, validating and reconciling necessary cubes for analysts.

 Managed staff, performed transactions, conducted enrollment for program courses, assisted on non-credit activities, developed staff schedules, managed payroll, and trained office sales assistants Teaching Assistant for Ski/Snowboarding course consisting of directing students, conducting informative announcements and managing buses Directed white water roll sessions enhancing white water knowledge and skills Enhanced the ropes course and zip lining experience for students and community members by providing them with a fun and safe environment

 Provide exceptional customer service, assist fellow employees on necessary tasks, manage money, and maintain a clean and functional workplace

Worked under Business Systems Analyst team performed Big Data Analysis, Data Mapping to develop Gap Analysis, and extracted data from data warehouse utilizing business metadata and SQL-T

-Provided customer Service, manage money, construct orders, and maintain clean workplace

 Directed approximately eight employees throughout events and trained them for management positions by having them work hands-on and placing them in leadership roles setting and clean up Coordinated events such as weddings, banquets, small parties ranging 20-300 guests and maintained a clean and controlled environment  Conducted office work such as designing documents with Microsoft Office, organized documents, coordinated client schedules and appointments, and consulted with future guests to reinforce their trust in our business