Overseeing day-to-day operations in managing the customer service and order fulfillment departments for a dynamic medical supply company.Conducting supervisory duties, including onboarding, training, and coaching staff to ensure effective and efficient performance.Ensuring accurate and timely responses from agents to uphold high-quality customer service.Formulating and maintaining Business Standard Operating Policies and Procedures, collaborating with teams to align with business guidelines.Collecting data reports to create analytics reports for cross-departmental meetings, leveraging insights to identify industry trends and strategize plans to adapt to evolving industry and customer needs.Handling biweekly payrolls across teams to ensure accurate and timely compensation.Managing and adhering to yearly department budgets.Collaborating closely with the Upper Management Team to formulate marketing strategies based on current marketplace trends and adjust business growth needs.

Played a key role in the onboarding and set-up processes for expanding to third-party Marketplaces, including Amazon, eBay, Walmart, Overstock, and others.Managed day-to-day operations of running these Marketplaces, overseeing everything from order processing and customer communications to direct collaboration with the marketplaces.Led the importation of new products into third-party marketplaces, ensuring accurate and timely listings.Held responsibility for effectively managing and maintaining inventory across various marketplaces.Orchestrated the preparation of pallet and truck shipments and reconciled any discrepancies upon receiving.

Oversaw day-to-day operations of the Order Fulfillment Department, ensuring efficient and accurate processing of incoming orders.Collaborated closely with Drop Ship Suppliers to enhance timely deliveries and maintain optimal product availability.Coordinated with in-house warehouse teams to streamline internal processes and meet fulfillment requirements.Demonstrated strong communication skills in customer interactions through emails, chats, and phone calls.Proficient in Zoho, a CRM operating system, and familiar with the Magneto Operating System.Played a key role in the migration process into Flxpoint, an order fulfillment operating system.

Led day-to-day operations of the Customer Service Department, addressing customer issues related to accounts and orders.Served as the Account Manager for VIP Customers, ensuring a personalized and high-quality service experience.Demonstrated strong communication skills by engaging with customers through emails, chats, and phone calls.Collaborated effectively with the team in New York and coordinated with delivery teams based in the same location.Reconciled delivery reports to maintain accuracy and efficiency in service operations.Played a key role in the Expansion Program, contributing to the successful expansion into new market areas.Fluent in Zoho, CRM operating system, utilizing it to streamline customer relationship management processes.

Managed schedules for all departments, ensuring efficient coordination of staff and resources.Processed payroll for all departments, implementing accurate and timely payment procedures.Served as the Entertainment/Events Coordinator, organizing and overseeing monthly meetings with department managers and acting as the main liaison between On The Edge Bar & Grill and The Dockside Inn.Facilitated communication between management and employees, handling inquiries, interpreting contracts, and resolving work-related issues.Provided valuable advice to managers on organizational policy matters and recommended necessary changes.Implemented continual monitoring of restaurant operations to uphold food quality and service standards consistently.Maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products, ensuring compliance with health codes.Conducted cash outs for servers and bartenders to account for all transactions accurately.Prepared weekly/biweekly payroll, aligning with projected revenue for the week.Established positive relationships with guests and employees through effective communication and strong interpersonal skills.

Front Desk Associate:Managed day-to-day front desk operations, including answering calls, emails, and faxes, facilitating seamless check-in/check-out services, and accommodating guests' needs and concerns.Monitored room availability using Excel and handled reservations from third-party booking agencies such as Booking.com and Expedia.Proficient in operating RoomMaster, InnQuest, and IQ Webbook to enhance operational efficiency.Groups Coordinator:Organized group block reservations for events like weddings, fishing tournaments, class reunions, and family gatherings.Maintained organized records through Excel to ensure efficient coordination and guest satisfaction.Internet Specialist:Maintained and updated Dockside Inn's third-party booking web pages, responding to customer reviews, and preparing invoices.Contributed to the development of a new interface operating system.

Executed day-to-day front desk duties with a focus on guest satisfaction.Welcomed and registered guests, efficiently issuing room keys and ensuring a positive check-in experience.Answered departmental phone calls with proper salutations and telephone etiquette.Monitored room availability using Excel, demonstrating proficiency in efficient resource management.Prioritized greeting all guests courteously and professionally, contributing to a welcoming atmosphere.Proactively addressed guests' needs and concerns, swiftly resolving challenges with effectiveness.Managed reservations from third-party booking agencies, including Expedia, Priceline, Booking.com, Veneer, and Web Reservations, showcasing experience in diverse booking platforms.

Assisted the day-to-day operations of the front desk at a dynamic time-share resort, ensuring a seamless and positive guest experience.Responded promptly and professionally to phone calls and emails, addressing guest inquiries and operational concerns with efficiency.Initiated communication with housekeeping or maintenance staff to promptly resolve guest-reported issues, maintaining a high level of guest satisfaction.Documented and escalated guest comments or concerns to management, contributing to effective conflict resolution and customer service improvement.Demonstrated exceptional interpersonal skills by greeting guests courteously and professionally, creating a welcoming atmosphere.Oversaw the guest check-in/check-out process, meticulously ensuring accuracy in reservations and meeting guests' needs to the highest standards.Utilized Microsoft Office and Excel to streamline administrative tasks, enhancing overall efficiency in daily operations.