Miranda Gaff Email & Phone Number

Columbia City, In, Us

* Spearheading training initiatives for the third-party customer service team, equipping them with comprehensive knowledge on furniture assembly, troubleshooting, and product understanding.* Engage in direct communication with both internal and external customers to identify manufacturing or assembly issues, facilitating swift resolution through replacement parts and warranty claims processing.* Analyze entry accuracy for warranty orders, ensuring precision and efficiency within the customer service team's operations.* Act as a liaison between customer service and production management, guaranteeing accuracy in order entry and fulfillment processes.* Collaborate with engineering teams to address errors in internal documents and implement necessary updates.* Prepare and communicate monthly data analysis reports, highlighting continuous improvement efforts to the operations management team.* Conduct in-person training sessions for external teams, facilitating hands-on learning experiences and providing updates on order processes.* Manage updates to orders from external departments and conducted training sessions to address entry errors.* Develop adapted versions of new product details for dissemination within the department.* Demonstrate versatility by representing the company at local and off-site showrooms during trade shows and customer tours.

Monitor and improve the quality of Polywood products and processes to ensure they meet the expectations of our company and customers. Consistently combining conventional quality control practices with company-specific methods to create the standards and metrics that are the most valuable and meaningful to our business.* Perform inspections on finished product, raw materials, and customer returns to ensure POLYWOOD quality standards and customer expectations are met.* Capture, record, and communicate warranty and inspection data to affected departments throughout the company.* Analyze warranty, inspection, and testing data to spot trends and suggest corrective actions.* Assist in the investigation, troubleshooting, and problem solving of product and process issues.* Coordinate collaboratively with other departments throughout the company to facilitate quality-related product and process changes.* Champion the development, implementation, and upkeep of meaningful, actionable quality documentation, processes, and systems.* Learn about industry best practices and determine if/how they can be applied to benefit the company.

Columbia City, Indiana, United States

• Development of inspection and gaging methods• Direct control plan development and implementation• Plan and perform machine capability studies• Perform gage R&R studies• Evaluate equipment or process problems and design testing to determine possible causes or solutions• Perform quality audits and develop corrective action plans• Perform risk analysis and determine mitigation strategies (FMEA), both for processes and products• Communicate with customers regarding project-specific quality matters• Support manufacturing and quality functions with projects in-process

• Create production engineering prints • Create and manipulate rough draft inspection sheets• Support Quality Engineers in control plan development and implementation• Assist Quality Engineers in daily tasks, as requested• Create and facilitate gage R&R studies• Perform quality audits and assist in corrective action plans• Perform risk analysis and determine mitigation strategies (FMEA), both for processes and products• Accurately document processes as required

Responsible for performing a variety of Human Resource related administrative work. Assist with any recruiting and staffing needs including, but not limited to: Processing open Staff Requisitions Attending and organizing job fairs Preparing recruitment advertising Maintaining documentation and paperwork for applicants  Reviewing applications and maintaining contact with potential employees Making job offers Preparing paperwork for potential employeesResponsible for maintaining recordkeeping requirements and reporting. Other duties include: Maintaining job descriptions Creating and updating HR work instructions Conducting orientation Processing employee status changes Assisting with implementing various programs and procedures for all company employees Preparing employee communications regarding company policies and general employee relationship management Providing customer service to all 80/20 Inc. employeesAssist with employment situations, all staffing requirements, assist with document creation and all other assignments as deemed necessary.

Administer collection of data, prepare technical presentations for management and develop/execute quality systems and design methods to improve or enhance processes. Perform quality assessments for processes and monitor activities for measuring process success/failure. Provide support to hardware and software designs to resolve manufacturing issues and ensure process improvement. Develop operational initiatives and participate in various meetings for same. Continuously promote companywide growth and development while strategizing plan to reach departmental and company WIG. Assist departments with Lean philosophy and Covey mentalities, focusing on 4DX principles.

Assist with maintaining internal product quality through training, process review, procedure implementation, Kaizen events, 5S/Lean principles, error review and other similar methods. Communicating with employees to increase awareness of opportunities presented on an individual and departmental basis. Maintaining training logs, offering new training opportunities, communicating with other members of leadership when errors occur in their departments, and develop software to assist with traceability and accountability of process errors that impact customers.

Worked with both the Inventory and Surplus departments in order to maintain inventory levels, promote online sales and ensure customer satisfaction expectations were being met. Helped to maintain a 99.9% customer approval rating for our eBay and Amazon stores by going above and beyond to meet customer's needs. Performed daily, mid-month and end-of-month inventory audits to verify product levels were satisfactory and communicated with purchasing when safety stock levels were nearing depletion. Helped introduce new procedures and processes to increase efficiency, reduce waste and grow the department; increased Surplus sales by 35% in 9 months.

Assist partnering distributors with company education, conduct proactive outreach to encourage positive relationships and assist with ordering concerns. Focused heavily on standard operating procedures and streamlining communication efforts to help reduce errors and customer frustration. Created departmental structure and documentation for online sales (Surplus) department in order to better serve the customer on each contact.

Virginia Beach, Va

Retention and Training SpecialistSupervisor stand-inReview recorded and/or live-monitor employee calls for training and feedback opportunities