Miranda Gartside Email & Phone Number

- Providing technical program assistance and and complex case resolution advice to state based Participant Follow Up Officers- Supporting the internal National Cancer Screening Register (NCSR) team as an escalation point for clinical and complex queries- Recording clinical and other relevant information about participants and their queries in accordance.

Melbourne, Australia

• Acted as a key point of contact for customers to facilitate first call resolution and an exceptional customer experience using established processes, initiative and conflict resolution skills
• Captured high quality data to provide transparency and accuracy of all customer information
• Liaised with internal and external stakeholders to provide excellent customer care and improve internal processes.

Melbourne, Australia

• Worked closely with clinical and administrative staff to provide high quality patient care
• Appointment management for patients - booking, cancelling and moving appointments
• Responsible for ordering and maintenance of stock and equipment in treatment rooms including developing relationships with sales representatives, negotiating prices, sourcing high quality and cost-efficient products.
• Staff rostering and facilitated professional development by creating an education folder for staff and identifying and promoting professional development opportunities.

Melbourne, Australia

• Nurse providing best practice care to complex patients with liver and gastrointestinal disease in a fast-paced environment whilst working within a multidisciplinary team to develop and implement high quality care plans
• Participated in education of new and junior staff through precepting, mentoring and creating in-service presentations and visual education displays

Melbourne, Australia

• Worked across the organisation in multiple departments to fill nursing shortfalls
• Developed ability to adapt and work well within a new work environment and team on a daily basis demonstrated by secondment requests submitted by individual wards

• Rotations through general surgical and the Critical Care Unit
• Participated in interview process for new graduates

• Completed rotations in orthopaedics, Geriatric Evaluation and Management (GEM) and emergency

Master'S Degree, Public Health

Graduate Certificate, Nursing Acute Care

Bachelor'S Degree, Registered Nursing/Registered Nurse

Victorian Certificate Of Education