Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Received and screened a high volume of internal and external communications, including email and mail.Took a monthly inventory on office and warehouse supplies and ordered supplies as needed.

Manually created shipments, assigned carriers and dispatched shipments.Forwarded client-related quality and service issues to the appropriate manager for resolution.Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.Coordinated rush orders and order changes.Resolved problems for customers, warehouses and carriers.Produced bills of lading, COAs, and MSDS reports when requested.Monitored shipments to guarantee on-time delivery.