Miranda Gragson Email and Phone Number

- Managed a high-volume workload within a deadline-driven environment. Resolved an average of 500 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)-Utilized Woo Commerce to accurately enter or edit orders and subscriptions-Published content on social media to improve accessibility to merchandise, increase website traffic, and boost sales, hosting competitions/giveaways to boost customer interaction and satisfaction-Accurately documented inventory of items, productions, sales, shipments, and deliveries using Google Drive -Researched and communicated with vendors to acquire content for boxes-Consistently praised for speed and effectiveness when helping customers and building product-Eagerly completed voluntary training to increase productivity and customer satisfaction

Led 15+ teenage girls in a group home setting, ensured their safety, created and implemented a working schedule of activities, taught life skills, held group-up's about important topics, and documented their progress/setbacks in treatment. Allowed each of the youths to process about their feelings, and provided advice and guidance to help them make decisions and plans of action.

Managed a caseload of 24 clients, taught them skills and coping mechanisms to help them with the challenges they face. Aided parents in using community resources and taught them proper parenting techniques. Referred clients to services and activities in their community that would be helpful to their situations. Stayed in touch with other agencies that are involved, such as DFCS or DJJ and school systems.

Managed a caseload of 20+ youths, referred them to appropriate agencies to get the help they needed to become law-abiding citizens

Seated guests, kept restaurant clean, took orders, delivered food and drink to guests, provided outstanding customer service, enhanced social skills, managed money, opened and closed restaurant, washed dishes, prepared food

Assisted customers in ordering their meals, managed financial transactions, maintained restaurant cleanliness, trained newer employees, managed shifts, opened and closed restaurant

Implemented facility rules as I oversaw 20 teenage girls with behavior problems that were at the facility instead of being incarcerated, led group discussions, taught life skills, led recreational activities, processed with the girls about any issues they were having, compiled detailed reports on activities throughout the day