Miranda Kendrick Email & Phone Number

Phoenix, Arizona Area

• American Airlines - Phoenix, ArizonaCSR, Inbound Sales, Travel Coordinator
• Strong computer skills, toggling multiple platforms simultaneously: Database software; CRM Software, LMS Software, Internet software; Inventory software; Order processing systems, Ticket Support Software, and Word.
• Excellent Verbal, Written & Teaching communication skills.
• Recognized as the Top Performer of the Month for 27 years.
• Mastered routing and pricing strategies, eliminated $30,000 p/yr in compensation losses
• Scored 99.7% customer approval rating 2015 to 2023.

Kansas City Metropolitan Area

• Transformed initial investment of $400.00 into $50,000.00 in revenue within the first year.
• Designed eye-catching advertising and social media videos resulting in annual net increases ranging from 10% to 17% per year from 2011 to 2016.
• Brought in new and innovative classes to Kansas City, setting a new industry standard; increased client base 700%.
• Recruited a team of 10 Part-Time employees including the most sought after local talent as team members. Supervised employee performances, teaching methods, and customer service tasks. Conducted instructor appraisals.
• Identified critical flaws in the business plan of “'BOAD LLC" and advocated for closure in 2017.Ensured all staff and vendors fully compensated for services.
• Operated a successful part-time sole proprietorship in the same industry from 2018-2023.

Kansas City Northland

• Initially hired as an instructor. Advanced to Administrative Assistant within six months. Promoted to Administrator by 1994.
• Updated coaching programs and became the example of providing entertaining group classes. Taught classes ranging from 9 to 100 participants; empowered over 2000 professionals to enhance capabilities, and inspired more.
• Led the successful renovation of the customer database by implementing state-of-the-art CRM software, streamlining customer data management and driving a 50% reduction in manual tasks.
• Negotiated client contracts & payment plans: Amassed enough revenue for owner to expand from the original 1200 sq ft facility (in 1991) to a 4000 sq ft commercial facility by 1996, working full time while also working.
• Launched new office and managed a team of 12 instructors, 6 telemarketing staff and 3 office personnel; grew office revenue by 20% in the first year.
• Guided new employees through onboarding processes & taught ongoing training sessions.