Miranda Kendrick Email & Phone Number

Phoenix, Arizona Area

American Airlines - Phoenix, ArizonaCSR, Inbound Sales, Travel Coordinator • Strong computer skills, toggling multiple platforms simultaneously: Database software; CRM Software, LMS Software, Internet software; Inventory software; Order processing systems, Ticket Support Software, and Word Processing Software. • Excellent Verbal, Written & Teaching communication skills. • Recognized as the Top Performer of the Month for 27 years.• Mastered routing and pricing strategies, eliminated $30,000 p/yr in compensation losses• Scored 99.7% customer approval rating 2015 to 2023.• Accredited Expertise Compliance 7 consecutive Years: TSA / FAA / CBP / DOT / IATA• Provided Step-by-Step coaching with simultaneous customer interaction. Offered effective work-arounds to Travel Agents and seasoned travelers on time-sensitive deadlines. • Trained and mentored co-workers to enhance skills and foster a culture of continuous learning, resulting in an increase in team productivity, efficiency, and customer satisfaction.• Spearheaded policy change for senior agents to liaise directly with vendors, remote staff, adjacent and peripheral departments (eliminating intermediaries) to improve response time by 50% and promote coordination.

Kansas City Metropolitan Area

• Transformed initial investment of $400.00 into $50,000.00 in revenue within the first year.• Designed eye-catching advertising and social media videos resulting in annual net increases ranging from 10% to 17% per year from 2011 to 2016.• Brought in new and innovative classes to Kansas City, setting a new industry standard; increased client base 700%.• Recruited a team of 10 Part-Time employees including the most sought after local talent as team members. Supervised employee performances, teaching methods, and customer service tasks. Conducted instructor appraisals and established goals.• Identified critical flaws in the business plan of “'BOAD LLC" and advocated for closure in 2017.Ensured all staff and vendors fully compensated for services.• Operated a successful part-time sole proprietorship in the same industry from 2018-2023.

Kansas City Northland

• Initially hired as an instructor. Advanced to Administrative Assistant within six months. Promoted to Administrator by 1994. • Updated coaching programs and became the example of providing entertaining group classes. Taught classes ranging from 9 to 100 participants; empowered over 2000 professionals to enhance capabilities, and inspired more than 1000 couples to alter the dynamic of their relationship. • Led the successful renovation of the customer database by implementing state-of-the-art CRM software, streamlining customer data management and driving a 50% reduction in manual tasks. • Negotiated client contracts & payment plans: Amassed enough revenue for owner to expand from the original 1200 sq ft facility (in 1991) to a 4000 sq ft commercial facility by 1996, working full time while also working for the airline part-time.• Launched new office and managed a team of 12 instructors, 6 telemarketing staff and 3 office personnel; grew office revenue by 20% in the first year. • Guided new employees through onboarding processes & taught ongoing training sessions. • Regulated accounts payable and accounts receivable, resulting in a 95% on-time payment rate and a 20% reduction in outstanding balances.• Processed payroll and implemented a popular incentive program resulting in a 100% satisfaction rate among employees.• Modernized and transformed company marketing strategy, built an online presence and employed SEO vendors to improve sales by 25%.• Renovated customer database system by implementing new CRM software for greater efficiency.• Trusted to set-up more than 150 social events, orchestrate the logistics of 15 national conventions, and 45 fund-raising events over a 16 year period.• The company ran full force until 2007. Social media distractions and the banking crisis decreased traffic and closed the business at the end of 2009.