Miranda Knight Email and Phone Number

• Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping and maintenance. • Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service and drive financial success. You have a strong hotel management background and an obvious passion for the hospitality industry. Your passion for service is contagious and you are a natural coach that loves to build effective teams and inspires individuals to do their best. • Enable innovation and drive results. You execute successful sales and marketing campaigns, understand dynamic revenue management and can drive profit to the bottom line through strong financial controls. • Build a rapport with ownership. You partner closely with your owner and work to understand their priorities and exceed their expectations.

Assist in the compilation and preparation of the annual budget, forecasts and other financial reports to provide support ensuring accurate, timely information is available for owners •Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures •Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement •Supervise and coordinate the Accounting Operations in the hotel to ensure accurate, timely and consistent reporting in accordance with policies and procedure of daily operations

Provided superb customer service by responding effectively and efficiently to service issues.Communicate with customers and support teams to include technicians, support departments and management, on any issues that may affect the timely delivery to the customer.Maximizes office productivity through proficient use of appropriate software applications, and researches and develops resources that create timely and efficient workflow.Maintain computerized log of all telephone communications requiring field response noting time, location, person calling and action taken.Prioritizes external resource based on productivity and performance matrixReview and edit financial reportsAssist with purchases and book keeping

Greet, register, and assign rooms to guest.Answer inquires pertaining to hotel service, registration of guest and shopping, dining, entertainment and travel directions.Transmit and received messages using equipment such as telephone, fax and switchboard. Post charges such as room food, liquor and telephone by hand or machine. Account for all cash and make deposits in accordance with hotel and company policies.Communicate effectively with other front office and hotel departments.Manage, review, and assist with financial reports

 Direct and manage property operations to assure optimum performance and continual improvement in the Five Key Result Ares (guest service, employees, sales/marketing, property, and profit/financial control). Overview HR matters including interviewing, hiring, training, assigning work. Coaching/counseling and performance appraisals. Monitored and analyzed the payroll for Rooms Division to ensure maximum effectiveness towards guest services while realizing full profit potential. Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered. Developed relationship with clients, return guest, corporate contacts etc. to provide maximum personalized guest service.

Carry out completion of registration process by retrieving and inputting information with routine difficulty from a computer system and confirming the guest's reservation information.Ensured that all policy and procedures were followed in order to provide a safe and secure environment.Run the night audit process through the SMS system of the Hotel.Prepared and submitted daily/weekly profit reports.Reviewed the arrival reports for accuracy and completeness.