Senior Strategic Operations Specialist (Jan 2022 - April 2024), Senior Strategic Operations Specialist (May 2024 - Present)● Devised and implemented processes and procedures to streamline operations across 3 products, scaling out to growth and ad ops teams● Collaborate globally for B2C marketing campaign configuration and problem-solving● Demonstrate strong organizational and time management skills while managing multiple projects● Spearhead daily team meetings by presenting data-driven campaign strategies, utilizing insights to drive performance improvements and increase ROI for clients by 20% on average

● Provided administrative support to faculty, efficiently scheduling meetings and managingclinic calendars. Utilized Google Surveys and Qualtrics to streamline meeting schedulingand gather event feedback● Managed reimbursement expenses for faculty and coordinated lab supplies procurement.● Orchestrated diverse events including visiting professor meetings and a 100-personPulmonary Research Retreat. Proficiently edited and proofread event communications.● Managed division website and produced faculty welcome videos

● Devised and executed a comprehensive change communication strategy, transitioning from Skypeand Webex to Microsoft Teams● Collaborated with the team to plan and develop an internal SharePoint website for the department● Quickly acquired proficiency in essential applications like SharePoint

● Coordinated workshops on health-related topics in collaboration with interns, utilizingAsana for planning and execution● Successfully collaborated with external organizations, efficiently managing logistics,events, and project timelines

● Utilized Asana and Google applications to coordinate tasks and check in with other officers● Coordinated and connected members of the club for tabling and events● Worked with outside organizations to collaborate on events such as our Movies for Mental Health event where we collaborated with the non-profit, Art With Impact

● Selected from a pool of thousands of candidates to work closely with the leaders of RippleMatch’s Marketing Team● Leverage various growth strategies and tools including social media, email marketing, presentations, and peer & faculty member networking to grow the user base and awareness on campus● Strategically assess growth and performance metrics to improve, change and/or help design new growth strategies

● Created spreadsheets, graphs, and powerpoints from HCAHPS data ● Engaged with hospital community by providing assistance at the front desk ● Updated and revamped volunteer services information packets ● Learned about Care Experience, LEAN, and ICARE strategies in a hospital administration setting

● Encouraged community service to club members, and coordinated service events with community organizations● Led club members at community service events on the day of, and acted as the point of contact for all questions and concerns● Planned large-scale service projects with other Circle K board members.

● Managed MHASF's Twitter and Facebook accounts by scheduling future posts, responding to mentions, and engaging with the community● Researched best practices for non-profit social media accounts● Implemented different strategies to maximize involvement with other users