* Support professional medical staff by providing administrative support for their roles* Data entry, including collection of patient personal details into practice management software* Diary management, including scheduling of patient eye examinations* Provide excellent customer service in a medical environment * Answer all telephone calls and responded to enquiries accurately and in a timely manner * Process patient billing, including EFTPOS, HICAPS, Medicare rebates, as well as bulk billing transactions* Balanced daily banking and managed petty cash * Accounts payable, data entry of invoices received from suppliers into practice management software XERO – updating invoices to pay, including attaching a soft copy of invoices and credit notes to file* XERO – reconciling invoices and credit notes to end of month statements ready for payment* Linking test results and scanned documentation to patient records * Prepared and shut down examination rooms and diagnostic equipment each day* Maintaining pharmaceutical goods, including purchase orders and goods receipting* Provide styling advice to patients in selection of optical or sunglasses frames* Carry out basic dispensing services of frame adjustments, nose pad replacements and frame cleaning* Utilising a variety of computer programs and equipment efficiently

• Responsible for ensuring the smooth operation of the practice • Collected personal details, managed patient database, and schedule appointments• Provided outstanding customer service in a medical environment • Answers all telephone calls and responded to enquiries accurately and in a timely manner • Processed patient billing, including HICAPS, Medicare, and DVA bulk billing transactions • Balanced daily banking, actioned outstanding patient debts, and managed petty cash • Linked test results, scans and documentation to patient records • Prepared and shut down examination rooms and diagnostic equipment each day• Maintained practice consumables, managed stock procurement, and liaised with suppliers on a regular basis • Managed staff rosters and appointment calendars across two practices • Responsible for the management of the key register and security alarms • Liaised with local charities and sporting events regarding sponsorship and donations • Carried out staff training and maintained procedures manual • Created and implemented themed window displays and in-store promotions • Created content for and managed store’s social media profiles • Utilised a variety of computer programs and equipment efficiently