Submit claims to insurance companies.Review, resolve and resubmit rejected claims.Correct denials on claims and resubmit to insurance.Make outgoing calls to insurance companies for claim status.Send out correspondence to patients to obtain medical information for claim processing.Process patient and insurance refunds.Edit patient account with correct billing information for processing of claims.

Handled high volume inbound and outbound calls.Verified patient balances on their account.Problem solving patient inquiries.Responsible for collecting and monitoring reports on accounts with high balances due.Collected and verified patient demographics.Created and maintained payment arrangements for patient’s needs.Assisted patients with past due or delinquent accounts, advising them on available options.Adhered to HIPPA regulations to protect staff and patient.Provided excellent customer service to all patients in assisting them with questions pertaining to their statements & appointments.Researched patient accounts through multiple programs to assist with financial inquiries.

Created and maintained files for radiation patients and their scheduled appointments.Scheduled monitored and updated infusion appointments.Assisted with on-site patient add-ons, cancellations, updating patient schedules and rescheduling.Handled internal and external emails, faxes and phone correspondence with patients and other medical facilities.Resolved patient inquiries, concerns and responded to patient questions.Provided excellent customer service.Scanned and updated patient medical files.Received and processed patients fax orders from different medical establishments and prepared them for the Benefits and Authorization department.

Provided courteous customer service while managing complex projects & assigned tasks based on priority.Provided In-house design services.Operated & maintained a variety of office equipment such as printers, scanners, fax machines & copiers.Responsible for quality testing & management of existing company systems & equipment.Bookkeeping of daily sales, cash closeouts and bank deposits.Created, managed & maintained established high revenue customer accounts.Maintained inventory for the entire production department while organizing & continuously updating all customers files and projects.Solution provider for internal and external needs & complaints.Regional establishment trainer.Provided courteous customer service in all shipping areas.Responsible for training.Packed & processed FedEx Ground, FedEx Express Domestic & International packages.Location key holder, responsible for activating all store security systems.Cash management with our company’s point of sale system.Profound knowledge of dangerous goods & shipping regulations.Responsible for on-boarding training for new team members.Managed large company money accounts.