Miranda Postance Email & Phone Number

Working with Senior Leadership to develop and deliver the Change Management Strategy for the Digital and Customer Transformation Project.

As part of the implementation of a new IT system, leading the business change and communication & engagement activity for 25k users.Orchestrating the change impact assessments and business readiness activities with a particular focus on the HR, Payroll, and Business Operation functions. Creating the high-level communication and engagement strategy, and implementation of detailed communication plans.Effectively identifying and managing Senior Stakeholders in the interests of business change delivery as well as proactively communicating progress.Working with the Business Process Leads and Subject Matter Experts to deliver change in a joined-up manner with the wider business.Creating an advocate network as a means of two-way communication with front-line staff, as part of the “bottom up” approach.Creating the benefits strategy and working collaboratively with the Business Process Leads to identify, plan and review the expected benefits, all whilst ensuring work is in line with wider activity within the organisation.

Supporting the development of a Business Transformation Programme for the UK’s largest food and beverage manufacturing company.

Supporting the business restructuring its international operations, through detailed functional analysis, process development and cross team collaboration.

Advisor. Teacher. Facilitator. Defender. Guide. Listener. Mentor. Nurse. Referee. Juggler. Beautician. Supporter. Chauffeur.

Weybridge

Successfully leading teams of EMEA SMEs to ensure the business is GDPR compliant across domestic and international markets, avoiding fines from the ICO whilst retaining over 100k customer details for marketing purposes.Ensuring the company remains GDPR compliant by mapping all UK, European and US consumer websites. Leading technical teams to update Privacy Policies and “opt out” marketing boxes, and creating documentation to support.Ensuring the continuation of customer service whilst remaining compliant with GDPR legislation, through the creation and delivery of SOPs and training.Facilitating communication across international teams and external legal advisors, ensuring all parties remain focused on common goals and understanding.

Weybridge

Consolidating European operational teams for the purpose of driving efficiencies.Quickly and accurately creating over 200 process maps for “as is” processes across multiple European markets and operational teams, highlighting inefficiencies.Facilitating workshops with multiple teams to agree how processes should be constructed in future to drive efficiencies.

Weybridge

Managing UK and European teams to successfully deliver high profile projects through the full cycle from inception to benefits realisation whilst adhering to constraints in time, scope, cost and quality.Performing extensive and detailed analysis to identify root causes, trends and/or opportunities.Identifying, articulating and producing proposals to senior management for improvements to drive efficiency and accuracy.Ensuring the full life cycle of the process is considered and assess impact to change of process or system enhancement to other departments/stakeholders. Working with multiple teams to ensure projects are launched successfully.Managing budgets, keeping senior leadership informed when issues arise.Perform independent quality assurance ensuring the project is being conducted appropriately and the projects products are fit for purpose.Design and deliver process/systems training and documentation to support implementation of continuous improvement projects. Increasing the awareness of project management methodologies within UK market, through delivery of best practices and training to over 50 employees.

Focus on delivering Guest and Trade Services projects, specifically working with operational teams and call centres.