Miranda Robinson Email & Phone Number

New York City Metropolitan Area

Research and document current sync interface between Softrek Clearview and Luminate Online. Identify Gaps. Maintain constituent records in Duplicate Management Module in Luminate. Manage end-to-end test environment refresh for Clearview. Populate the Clearview Events Module with event informationProvide daily admin, including password resets, access, admin privileges, etc. Troubleshoot reports of email related issues in Luminate

Rochelle Park, Nj

As a lead worker in a client/server environment, provide direct support to end users and/or guidance to help desk and/or desktop technical personnel in the provision of direct support; install and guide the installation of hardware and software on servers and/or workstations. Liaise with State as Information Security Representative in creating Active Directory accounts for new employees. Create and maintain accounts for new hires and existing employees. Act as Systems Admin for Qless program.

Rochelle Park, Nj

Act as a communication link between departments and agency supervisors and/or administrative staff in terms of providing technical assistance on detail program queries regarding the reporting of case information.Monitor and performs prompt preparation of input documentation.Establishes effective lines of communication with agency supervisors to maintain quality standards of reported data and necessary corrective action identification.Develop file layouts for user applications.Determines the distribution of output reports and assists agency supervisory personnel in the interpretation of the results of the reports.Guides, schedules, and takes corrective action on source documents.Ensures that proper batch controls are maintained by the agencies.Answer queries from systems users, explains systems functions and provides technical assistance in the use and application of systems features.Provide support in the maintenance of mainframe connections.Install, configure and set up printers and workstations; install software programs.Respond to requests for assistance, identifies and corrections hardware, software and printer problems. Troubleshoot application errorsPrepares reports and maintains records.

UNILEVER, Englewood Cliffs, NJ 1995 – 2016Lead / Senior Systems CoordinatorManaged acquisition and divestiture projects. Supervised 2 Systems Assistants, managed attendance, schedules and assigned tasks as needed.• Led internal teams in collaboration with owners of acquired and sold brands, transitioning projects seamlessly while fulfilling buyers’ obligations. Assisted Marketing and Quality to eliminate brands that were no longer part of the company’s portfolio, preventing inaccurate accounting of existing product categories.• Generated more revenue by expanding company’s portfolios through acquired brands, in addition to increasing number of contracts and elevating department status.• Built hierarchies, for brand innovations and line extensions, as foundation upon which product codes were built, allowing Quality and Marketing to receive consumer data in meaningful format• Reports to upper management facilitated data interpretation at high or detailed level.• Created report queries for Claims, Operations, Quality, R&D, Legal and Marketing, driving continuous improvement and delivering consumer insights.• Participated in contact data archiving project with vendor that provided more robust database performance.• Created PowerPoint templates used to generate monthly reports for Marketing that incorporated pivot tables showing top 5 contacts for each subject category. Reports were valuable tools in determining brand performance in specific time periods• Partnered with Systems team, and Operations supervisors in testing new release of E Power Center CRM database for various enhancements. Collaborated with IT team and Quality to perform user acceptance testing for new release of SAP Business Warehouse tool to ensure integrity of consumer & sales data before moving into production environmentTECHNICAL SKILLSMicrosoft Office: Excel, Word, PowerPoint, Outlook, Salesforce, E Power Center,SAP Business Warehouse, Interspec, Siebel, Wilke-Thornton

Certificate, Computer Operations

Certificate in Computer Operations

Bachelor'S Degree, French Language And Literature, B+

Activities and Societies: Foreign Language Honor SocietyBachelor's Degree in French