Miranda Scott Email & Phone Number

Seattle, Wa

Build and mentor an on-site team to provide a best in class experience for residents and staff. Overseeing all day to day operations, driving occupancy and NOI, maintaining the community to Campus Advantage’s expectations, and ensuring resident satisfaction. Creating and executing the business plan, maintaining and enhancing the value of the community and providing a positive living and learning experience for residents of the community. This is accomplished through building and directing a stellar team, demonstrating the ability to prioritize, delegate and appropriately time manage as well as remaining focused on delivering a high level of customer service.

East Lansing, Mi

Deliver excellent customer service in all staff, resident and prospect interactions.Flexible and capable of multi-tasking and shifting priorities as the property needs require.Facilitate rent collections, management of delinquent accounts and reporting related to all Accounts Receivable activities.Review, Property Code, Enter and ensure timely payment of all property invoices.Assist General Manager with monthly close process and required monthly financial reporting.Assist with Leasing and Marketing efforts at the property including giving tours, answering leasing calls and processing online leases.Responsible for ensuring property achieves budgeted revenues and expense targets. Assists in identifying opportunities to improve overall Net Operating Income.Participate in recruitment, development, training and coaching of property team.Assist with developing annual marketing plan and property budget.Address resident complaints and ensure issues are resolved timely.Participate in oversight of maintenance team, ensure good curb appeal and participate in quarterly inspections.

East Lansing

Design of advertisements and promotional items to publish and distribute. Design and creation of social media content on all major social media platforms. Creating an on-brand presence online and through print advertising. Producing and coordinating the publication of advertisements for periodicals, direct mailers, follow-up letters, telemarketing campaigns, in-house programs, etc.Responsible for the management and implementation of the leasing process and systems. Coordinating and supervising the activities of the leasing department to ensure maximum occupancy of a student apartment community. Overseeing and training leasing staff on all functions necessary to close the sale including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary.

Ann Arbor, Mi

Responsible for maintaining all facets of the sales process from start to finish and effectively promote the product and brand reputation through marketing and customer service. Additionally, working with current residents to better the living experience through communication and response to feedback.Fluent in Yardi, MRI

Ann Arbor, Mi

Management and organization of a team of Resident Advisers and Community Assistants. In this position, I trained and mentored individuals to reach for and achieve success. Working as a team, our team operated a service-based office through University Housing, and ensured the happiness and safety of our residents. As a Manager, I helped mediate inter-staff relations, as well as resident complaints and frustrations. Managing crisis situations and other events of high stress and energy was a requirement of my position.

Ann Arbor

Ann Arbor