As a Call Center Director, I orchestrated the launch of multiple Call Centers, training new and existing team members in customer service philosophy, best practices, and sales-focused treatment presentation. I also implemented ZenDesk ticket system, developed and executed protocol for all office systems, and resolved escalated customer service issues.I have extensive experience in dental and medical practice operations and management, patient education, and staff coordination, gained from my previous roles as a Senior Level manager of practice operations . I thrive in the fast-paced start-up environment, constantly brainstorming with the Leadership Team on new and essential processes to improve the day to day. I am passionate about providing quality care and guidance to patients and internal customers, and contributing to the success of any team.