Miranda W. Email & Phone Number

With more than 18 years of experience working with business & consumer accounts working in Collectons, Customer Service & Tech Support Level II. Proven track record reducing delinquencies & bad debt, excellent customer service, multi-tasking, maximizing recovery, improving quality assurance, training & staff development, increasing morale, and decreasing turnover. Strategic thinker who has successfully managed several startup operations & served as a turnaround expert to improve productivity. High energy, hands on sales professional with extensive background in the blending of sales/marketing consumer products & customer services. High personal standards & consistently strive to achieve departmental goals & quotas. Computer skills include Microsoft Office (Word, Excel, and Outlook).Recruiting & training new staffMotivating through incentives/ contestsQuality controlCall MonitoringProficient with internet,Word Handling consumer complaints/ inquiriesSkip TracingReconciling daily cash and consumer credit informationTeam Management of Teams 15-20 representatives. ( coaching and development, call monitoring, escalated calls, disciplinary actions) ExperienceTechnical Support AT&T 2014 to Present