Miranda Wallwork Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

· Responsible for meeting revenue expectations and company budgets through developing relationships and driving a high conversion of daily web leads.· Developing relationships with allocated SME customers· Creating Job bags, communication with the production team, delivering finished job to client· Overseeing the web site, processing all jobs and answering all enquiries· General reception duties, telephone enquiries, walk-in customer enquiries· Organising of all staff social events· Processing and resolving of all customer complaints

Auckland, New Zealand

· Induction and training of all new hosts. Creation and updating of Hosts Manual.· Making and amending reservations, dealing with enquiries regarding private dining.· Management of bookings, table plan and greeting of customers.· Cash handling, till balancing, completing all reporting documents· Upholding of the Host Responsibility policy

Auckland, New Zealand

· Responsible for the advertising of new employment opportunities – using Seek and print ads· Screening and interviewing of potential candidates for employment· Inducting and training of all new staff· Overseeing all aspects of customer service including the development and implementation of SOP’s, on-going training and development of personnel, and processing and resolving any customer feedback and/or complaints· Upholding the Host Responsibility Policy· Liaising with potential function clientele with regard to food and beverage requirements, guest numbers, unique service requirements, and so on, to ensure our service and product offering align with their budget and expectations· Sourcing function clientele through marketing initiatives, cold calling, and targeted communication to previous function clients· Planning and managing all functions and events, including product sourcing, consulting with the Head Chef regarding; menus, liaison with bar and wait staff, allocation and organisation of personnel and rosters in advance and on the day/night of the event· Researching and planning potential new marketing initiatives and growth opportunities to present to the Senior Management and Ownership group· Preparing regular reports on function results, and personnel performance· Duty Manager responsibilities including: Opening and closing of the premises, cash handling, till balancing and reports, allocation of staff duties and breaks, engaging with customers to ensure a high standard of service and resulting repeat business

Auckland, New Zealand

Auckland, New Zealand

Part-time

Auckland, New Zealand

Auckland, New Zealand