Miranda Winar Email & Phone Number

The Twilio Segment CDP brings a modern customer data foundation to the messaging, email, customer service, voice and video interactions you power through Twilio.CustomerAI has the potential to revolutionize customer engagement. But AI is only as good as the data you give it. The Segment CDP gives you AI-ready data for the most insightful, precise, intelligent results.

- Managed $10M in ARR across 2 enterprise and 5 mid-market accounts.- Surpassed NRR goal by 10% and Expansion goal by 15% in 2023- Improved customer satisfaction scores by 25% through nurturing client relationships- Utilized Tableau to analyze customer health indicators, proactively mitigating risks and reducing escalations- Led successful onboarding sessions for 5 accounts, achieving an average NPS of 9.5 and reducing onboarding time by 20%- Implemented an effective internal customer feedback system, boosting overall product satisfaction by 30%- Conducted Executive Business Reviews, aligning strategic goals and KPIs to Axuall's solutions- Established an internal customer escalation pathway, leading to a 40% decrease in escalations- Organized an Executive Sponsor Roundtable, enhancing cross-account collaboration and boosting product adoption by 75%- Skillfully negotiated and drafted Renewal contracts and Expansion Agreements

- Exceeded NRR goal by 10% in 2021 and 15% in 2022, also surpassing expansion goals by 100% in 2021 and 50% in 2022- Led complex automation projects for Enterprise accounts, resulting in $10M+ in ARR- Established Olive's Customer Governance structure for managing $2M automation partnerships, expanded to 85 Enterprise accounts- Implemented the company's first machine learning project, delivering over $5M in annual value to the customer- Conducted an Automation Challenge for enterprise customers, leading to 82% growth in end-user adoption and identification of $50M in additional automation opportunities- Achieved trusted-advisor status with customer C-suite leaders by exceeding quarterly Executive Business Review targets (averaging 15/quarter)- Managed customer-specific team resources and facilitated executive customer contracts and project milestones- Produced various customer-facing materials including case studies, white-papers and client-facing materials in partnership with Marketing

Columbus, Ohio Area

- Achieved $6M+ in sales revenue by nurturing relationships and growing enterprise accounts, including transforming one account from $150k to $2M through strong connections with key stakeholders- Secured a $1M+ contract with a public health system by cultivating executive-level relationships and presenting innovative collaboration options- Consistently exceeded annual sales quotas, selling the largest contract in company history twice in 2017 and maintaining top performance until transitioning to customer success in 2020- Acted as a liaison for crucial customer feedback, leading to the development of an automation health check plan adopted across all accounts- Developed specialized knowledge of healthcare customer needs, enabling targeted outreach, strategic planning, and competitive analysis via Salesforce CRM