• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.• Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

Represent company at local events, such as college table events, volunteer events, and financial programsProvide consistent feedback to senior level management to the success or opportunities in Seattle Market branchesParticipate in various pilots intended to provide support to multiple branches, such as equipment and software

Build and maintain relationships with local business owners for their financial needsConduct regular audits of the branch to ensure federal policy and procedures are followedMaintain confidentiality for both customers and employees within the bank

* Assisted customers in deposits, withdrawals, and other banking needs with highest regard of customer satisfaction * Coached tellers to achieve their quarterly referral and outbound calling goals* Worked with management to conduct quarterly reviews of operational procedures

• In less than 6 months, mastered proprietary software with an error ratio 15% below company average for established employees• Streamlined hiring practices allowing managers more time to focus on other duties by pre-screening resumes and conducting initial telephone interviews• Reorganized filing system reducing the number of paper records necessary to track customer and employee data• Provide excellent customer service to high-volume of customers

• Required proficiency in Excel, PowerPoint, and Word• Work with various levels of management while still maintaining confidentiality• Standardized training documentation for new employees• As lead trainer in specialty products, find creative and effective ways to train and track the progress of multiple employees