Miranda Wyrick Email and Phone Number

Perform all front desk functions including manage reservations in-person, online, and through incoming calls, schedule meetings with potential clientele, answer inquiries about guests’ needs, check guests in/out, etc. Train 15+ new associates and assist with prevalent questions. Provide money-saving suggestions to guests to improve the quality of their stay and increasefuture traffic. Expand all possible resources to mitigate customer complaints, ensuring one-time guests are equally as pleased as long-term residents. Uphold the International Hospitality Group (IHG) Clean Promise for guest satisfaction in high-traffic areas including guest suites, lobby/dining area, and meeting room.

Supervised 30 associates regarding general sales, accounting, and scheduling break times. Delegated new procedures and communicated objectives to associates in various departments. Deposited 10+ cash drawers and logged sales at the end of each shift. Coordinated with Asset Protection associates to prevent theft and recovered thousands of dollars. Improved customer’s experiences by using creative thinking and problem-solving solutions.

Supervised 15 associates, assigned daily duties daily, and created bi-weekly schedules. Balanced 10+ register tills, inputted sales data, and made bank deposits. Resolved customer’s food quality and service complaints in a prompt, enthusiastic manner. Received food/beverage deliveries and checked contents to verify accuracy. Ensured ServSafe procedures were implemented by the food preparation associates.