Miranda Barnes Email & Phone Number

New York, NY, US

• Responsible for the design, development, and delivery of learning content, processes, guidelines, and governance to support of the enterprise learning, the LMS, Learner Experience Platform and other related.
• Create the strategy for the use of and investment in learning technology globally
• Oversee and manage key L&D technology implementations globally
• Manage vendors relationships
• Define and create L&D reporting strategy
• Manage the End User Experiences on all Learning Platforms

San Jose, California, US

• Managed the design, development, and production of learning content, processes, guidelines, and governance to support the operation of learning programs in various delivery modes (instructor-led, self-paced, videos.
• Develop programs, study guides and job aids that support the business needs
• Consulted with team members and customers to troubleshoot and resolve challenges/conflicts quickly for the Learning Management System and SharePoint Site Collections
• Managed SharePoint Governance and adoption, content types, and custom workflows
• Managed change management activities when implementing new policies & processes during the LMS migration (Plateau)
• Developed/managed processes during the implementation of the LMS

GB

• Manage, coach and mentor a team of 2 Instructional Designers and an extended team of 15+ working with the senior leadership within the Finance Department for training needs, such as SEC 404, GAAP, and New Horizons. In.
• Managed, coached and mentored a team of 2 Instructional Designers and extended team of 15
• Managed tracking of projects and working with senior leadership within the Finance Department
• Worked with multiple vendors for various training such as SEC 404, GAAP, and New Horizons
• Developing Learning Maps tied to competencies for all positions within the Finance Department
• Managed the training budget of approximately $100,000.00

St. Petersburg, FL, US

• Managed, coached and mentored a team of 23 (Instructional Designers, Training specialists, Performance Coaches, and Quality Specialists) and responsible for training 30 – 50 call center new hires on a monthly basis as.
• Managed lead and mentored a multi-platform training team of 23 (Instructional Designers, Training specialists, Performance Coaches, and Quality Specialists)
• Responsible for training 30 – 50 call center new hires on a monthly basis
• Developed curricula for call centers in St. Petersburg, Fl, Roanoke, Virginia and our Outsource Centers in Miami and the Philippines consisting of 2000+ Customer Service Representatives
• Responsible for planning, coordinating, tracking and managing training processes
• Implemented and monitored performance metrics

St Petersburg, Florida, US

• Managed 75+ projects at any one time, a team of 5 Instructional Designers and Technical Writers and was responsible for course development of Instructor Led Training and Distance Learning Programs for employees and our.
• Managed 75+ projects at any one time and a team of 5 Instructional Designers and Technical Writers
• Developed course curricula and Distance Learning Programs for employees and our 600+ member credit unions
• Managed ILT Registration and Online Course Curricula for Company University
• Reviewed all training manuals and communications according to developed standards
• Worked with Vendors such as SkillSoft, IKON DX, PlaceWare, and eProject

Ba, Communication

Associate Of Arts (A.A.), Arts And Sciences

Associate Of Science (A.S.), Sales And Marketing