Responsible for the design, development, and delivery of learning content, processes, guidelines, and governance to support of the enterprise learning, the LMS, Learner Experience Platform and other related technologies that align with enterprise strategies supporting talent globally.Key Responsibilities:LEARNING TECHNOLOGY AND REPORTING DIRECTOR• Create the strategy for the use of and investment in learning technology globally• Oversee and manage key L&D technology implementations globally • Manage vendors relationships• Define and create L&D reporting strategy• Manage the End User Experiences on all Learning Platforms • Implement technology and reporting best practices globally• Consult on and manage learning data outputs from various systems using PowerBI• Consult on development of programs using in LMS, LXP and other technologies• Manage SharePoint sites creation that support the business needs • Manage global learning technology implementation, change and maintenance activities• Manage business processes and governance across all systems • Lead R&D efforts & continually monitor the external L&D market for new learning technologiesLEARNING TECHNOLOGY MANAGER• Manage a team of 6• Manage Vendor relations• Manage the End User Experiences on all Learning Platforms • Implemented SuccessFactors LMS• Implemented and Led the Degreed Learner Experience Platform• Consult on learning data outputs from various systems using PowerBI• Consult on development of programs using in LMS and Pathways/Skill Plans in Degreed• Develop program SharePoint sites that support the business needs for employees globally• Consult and troubleshoot to resolve technical challenges using tools like Degreed/SuccessFactors/ SharePointSR. LEARNING AND DEVELOPMENT CONSULTANT• Develop program sites that support the business needs for employees globally• Consult with team members and customers to resolve technical challenges• Managed SharePoint Governance and adoption

Managed the design, development, and production of learning content, processes, guidelines, and governance to support the operation of learning programs in various delivery modes (instructor-led, self-paced, videos, quick reference guides, virtual learning, virtual conferences, intranet sites), collaborating and consulting with all levels of Management from Director to Chief Learning Officer and other key stakeholders globally to identify learning needs that meet their strategic goals. Key Responsibilities:• Develop programs, study guides and job aids that support the business needs • Consulted with team members and customers to troubleshoot and resolve challenges/conflicts quickly for the Learning Management System and SharePoint Site Collections• Managed SharePoint Governance and adoption, content types, and custom workflows • Managed change management activities when implementing new policies & processes during the LMS migration (Plateau)• Developed/managed processes during the implementation of the LMS• Worked with vendors and the selection of vendors• Designed and delivered training on newly deployed policy/process/system requirements/products/product enhancements• Developed process and policy documents, forms, and inventory tracking• Designed/monitored 500+ virtual classrooms and 800 intranet site for Education using SharePoint • Partnered with Talent Management in the design and development of New Hire, Compliance & Management trainings as well as other HR related employee communication• Schedule and coordinate training events ensuring they meet identified timelines • Member of Document Review Board reviewing 200+ policies/processes compliant with ISO 9000• Managed the tracking, communication and monitoring of programs• Made program recommendation based on system usage• Lead in the adoption of Social tools such as Yammer, SalesForce Chatter, YouTube• Implemented new collaboration learning tool saving the company $150,000.00 per month

Manage, coach and mentor a team of 2 Instructional Designers and an extended team of 15+ working with the senior leadership within the Finance Department for training needs, such as SEC 404, GAAP, and New Horizons. In addition developed Learning Maps tied to competencies for all positions within the Finance Department.Key Responsibilities:• Managed, coached and mentored a team of 2 Instructional Designers and extended team of 15• Managed tracking of projects and working with senior leadership within the Finance Department• Worked with multiple vendors for various training such as SEC 404, GAAP, and New Horizons• Developing Learning Maps tied to competencies for all positions within the Finance Department• Managed the training budget of approximately $100,000.00

Managed, coached and mentored a team of 23 (Instructional Designers, Training specialists, Performance Coaches, and Quality Specialists) and responsible for training 30 – 50 call center new hires on a monthly basis as well as develop curricula, training processes and performance metrics for 2000+ call centers employees in St. Petersburg, Fl, Roanoke, Virginia and our Outsource Centers in Miami and the Philippines.Key Responsibilities:• Managed lead and mentored a multi-platform training team of 23 (Instructional Designers, Training specialists, Performance Coaches, and Quality Specialists) • Responsible for training 30 – 50 call center new hires on a monthly basis• Developed curricula for call centers in St. Petersburg, Fl, Roanoke, Virginia and our Outsource Centers in Miami and the Philippines consisting of 2000+ Customer Service Representatives• Responsible for planning, coordinating, tracking and managing training processes• Implemented and monitored performance metrics• Worked with Human Resources in bringing in qualified candidates and in the development of an employee handbook

Managed 75+ projects at any one time, a team of 5 Instructional Designers and Technical Writers and was responsible for course development of Instructor Led Training and Distance Learning Programs for employees and our 600+ member credit unions. In addition worked with Vendors such as SkillSoft, IKON DX, PlaceWare, and eProject.Key Responsibilities:INSTRUCTIONAL DESIGN SUPERVISOR• Managed 75+ projects at any one time and a team of 5 Instructional Designers and Technical Writers• Developed course curricula and Distance Learning Programs for employees and our 600+ member credit unions • Managed ILT Registration and Online Course Curricula for Company University• Reviewed all training manuals and communications according to developed standards • Worked with Vendors such as SkillSoft, IKON DX, PlaceWare, and eProject• Consulted with management across the company on productivity plansSR. INSTRUCTIONAL DESIGN SPECIALIST• Managed project load for design team of three• Created Distance Learning Programs via Company Intranet• Created and updated technical procedures, training manuals, and job aids for employees and member credit unionsINSTRUCTIONAL DESIGN SPECIALIST• Created and updated technical procedures, training manuals, and job aids for all areas of the corporation and our member credit unions• Developed forms, templates, standards and style guide for a consistent look to all documents• Developed computer-based-training • Trained employees on courses such as Orientation, Customer Service and New Products