Miranda Bennett Email & Phone Number

Atlanta, Georgia, United States

• Developed high-quality, user-facing documentation for Banner on-premise and cloud products in DITA by using Oxygen XML Editor and GitHub source control.
• Worked closely with the Banner Student Scrum team writer and Subject Matter Expert (SME) to drive 2 product releases.
• Quickly mastered Ellucian tools and processes to contribute to 3 critical conversion projects, transferring legacy documentation to DITA and reducing backlog.

Atlanta, Georgia, United States

• Navigated product management across 3 companies: IBM (contracted Altran), Altran (acquired by Capgemini), and Capgemini, continuing to support the IBM Spectrum Protect product.
• Delivered high-quality, timely product documentation, overcoming disruptions to the technical communications team and increases in workload while assisting with onboarding and supporting new hires.
• Promoted to the role of editor following a 6-month editing workgroup course to tackle a growing workload due to new writers, writing duties, and product rollouts.

Atlanta, Georgia, United States

• Took charge of the IBM Spectrum Protect Retention Enterprise Scrum team through self-directed study of the product, team tools, and processes to build a solid foundation for supporting the team. - Designed, developed.
• Worked with Agile Scrum teams on product and documentation requirements, aligning documents with IBM standards and methodologies, such as DITA, progressive disclosure, and IBM style guidance.
• Wrote user guides, user interface text, and online help that was easy to use, easy to understand, and appropriate for intended audiences and user personas.
• Played a key role in troubleshooting and resolving build issues for team members as a dedicated assistant for the ID team’s Product Content DevOps Support person.

Atlanta, Georgia, United States

• Joined the IBM QRadar client support organization in a newly created project management role and contributed to multiple projects to improve the team’s Net Promoter Score (NPS). - Achieved a 40-point increase in the.
• Boosted efficiency through keen organizational improvements across communications, reporting, and maintenance strategies and processes. - Defined a communication strategy and adopted regular reporting cadences on.

Atlanta, Georgia, United States

• Oversaw critical projects and operations, including a multimillion-dollar integration with Flexera Software, export compliance for 800 employees, and management of Product Security Incident Response Team (PSIRT).
• Supported peer projects, such as assisting in the Federal Certification (NIAP & FIPS) project for Infrastructure products and providing support on the QRadar Watson Advisor App client beta.

Atlanta, Georgia, United States

• Joined the IBM team following the acquisition of Internet Security Systems and quickly learned and collaborated with the writing team in adopting IBM tools, processes, and standards.
• Developed context-sensitive help with DITA for multiple IBM products, including Security SiteProtector and Security Network Protection XGS.
• Furthered product development globalization by reviewing user interface text and messages and wrote supporting documentation, such as technical articles, release notes, and beta-specific instructions.
• Supported multiple scrum teams within 3 months of transitioning from Waterfall methodology to an Agile enterprise environment.

Atlanta, Georgia, United States

• Created, maintained, and distributed user documentation including user guides, help files, release notes, marketing collateral, company newsletters, and press releases.
• Wrote copy for all client-facing communications including software prompts, alerts, warnings, and context-sensitive help.
• Identified and addressed informational needs of internal and external clients.
• Established and maintained organization-specific writing standards and style guides.
• Performed light copy editing for various company documents and communications.

Rockdale County, Georgia, United States

• Trained contractors, engineers, architects, and Acuity Brands employees to use Visual Lighting Software Basic Edition, Professional Edition, and Roadway Light Tool.
• Developed online training videos for Visual Lighting Software.
• Supported clients directly over the phone and indirectly with how-to articles for common lighting design issues.
• Created and distributed a monthly newsletter.
• Maintained user manuals and help files.

Fulton County, Georgia, United States

• Updated manuals for a major client, a manufacturer of credit card processing equipment.
• Performed various editing tasks.

Coffee County, Georgia, United States

• Reported on local news, contributing multiple front page stories, and wrote business and feature articles.
• Assisted with pagination of the newspaper using QuarkXpress and created client advertisements using Multi-Ad Creator.

Bachelor Of Science, Technical And Professional Communication

Activities and Societies: Editor-in-Chief of the campus newspaper, The Sting, and Secretary of the Resident Housing AssociationQuality.

Associate Of Science, Criminal Justice

Activities and Societies: Editor-in-Chief of the campus newspaper, The South Georgian