• Held weekly customer meetings with key decision makers to provide training, gather requirements and alleviate pain points. • Maintained relationships with 20 clients via online meetings and emails to ensure they were satisfied with our product• Worked with the Sales team to upsell active happy clients on further customization work• Customized Salesforce instances for several clients to meet their business needs. • Conducted onboarding and training meetings for clients to… Show more • Held weekly customer meetings with key decision makers to provide training, gather requirements and alleviate pain points. • Maintained relationships with 20 clients via online meetings and emails to ensure they were satisfied with our product• Worked with the Sales team to upsell active happy clients on further customization work• Customized Salesforce instances for several clients to meet their business needs. • Conducted onboarding and training meetings for clients to learn Salesforce as a whole, as well as the ServiceEcho application• Prioritized development tasks for the team based on customer needs• Utilized Jira (Atlassian) software to track customer requests and delegate work to team members. • Created training manuals and documentation for the custom processes and tools made in Salesforce by our team. • Designed email templates and launched email campaigns using Pardot software to gather more leads for the business and to retain current customers. Show less

Creating digital marketing strategies for non-profit organizations based in Canada and the United States.

• Created and managed campaigns on the Search network of Google AdWords.• Created and optimized cost-per-click campaigns on social media platforms Facebook and Instagram• Created and optimized landing pages to increase conversion rates.• Managed as many as 45 client accounts at a time.• Conducted outgoing sales calls to potential clients, as well as sent follow-up emails.• Managed projects that required working with multiple teams.• Trained clients on how to use the… Show more • Created and managed campaigns on the Search network of Google AdWords.• Created and optimized cost-per-click campaigns on social media platforms Facebook and Instagram• Created and optimized landing pages to increase conversion rates.• Managed as many as 45 client accounts at a time.• Conducted outgoing sales calls to potential clients, as well as sent follow-up emails.• Managed projects that required working with multiple teams.• Trained clients on how to use the system via phone calls and screen sharing software.• Provided support for the product by answering incoming phone calls, chats and emails. Answered questions in a polite and understandable manner. Show less

• Worked in various aspects of the café, including cashier, clearing tables, making specialty coffees and cooking in the kitchen.• Completed various cleaning tasks on closing shifts while also ensuring customers were promptly attended to in a timely manner.

• Worked as a cashier and provided prompt and courteous service to customers.• Trained new employees on proper procedures.• Awarded employee of the month.