Mariana Miranda Email & Phone Number

Luleå, Norrbotten County, Sweden

Lisbon, Portugal

Responsibilities:• Defined business requirements documents (BRDs), functional specification documents (FSDs), user stories while working closely with clients during Agile sprint planning sessions. • Wrote detailed functional & technical specifications documents used by developers to create customizations for the CRM system. • Bug Fixing • Configured and tested complex business processes on SAP CRM including order management, pricing, billing & invoicing for a large utility company. • Work directly with the IT architecture to include (when necessary) other applications teams: ISU, OutSystems, E-commerce, SAS, SAP HANA • Coordinate the deployment and do a sanity check in the production environment • Train new functional members of the development teamMiddleware: • Integration with SAP IS-U - Bdoc analysis • Configuration address master data in SAP CRM & IS-U • Webservices configurations and implementation • Archive configurations for activities (SARA) • Sales & Service order management – Implementation to sell electric equipment • Integration with SAP E-commerce – My initiative to use standard idoc to reduce the customizations

Lisbon

Responsibilities: • Create functional specifications documents for the user stories in the backlog • Configured and tested complex business processes about SAP CRM for energy contract management, logistic process and for communications via ALE • Quality assurance of SAP CRM solutions prior to their implementation - Perform deployment sanity tests & maintenance support in SAP CRM for production environment. • Adding specialized functionalities in the existing processes as per the clients new business requirements • Product and Sales transactions mapping between CRM and ISU • Configured and tested complex business processes about SAP CRM for energy contract management, logistic process and for communications via ALEMiddleware: • Expertise in sales order management • Create service orders/products, define relations using tables, functions, or just hierarchy • Configuration of the organizational model as well as customer master data. • This project is integrated with OutSystems channels and my team is responsible to solve any problem due to webservices.

Lisbon

Responsibilities: > Functional consultant for the Customer Service & Retention Team > Design functional & technical requirements for each enhancement > Responsible for the functional configuration and deploy > Create test cases and perform quality validationMiddleware: > Marketing Pro - External List Management, Segmentation and Campaign creation > Organizational Unit administration (ppoma, create new organizational units, new attributes) > Catalog configuration > Integration with I-SU (Customer master data) > Marketing Pro – External List Management, Segmentation and Campaign creation > WEB UI – UI Framework > ELM process flow – Implementation of list management to create detailed reports and target groups. External List execution & maintenance > Inbound & Outbound communication: Create forms, scripts, ERMS rules (routing rules for e-mails, filtering by the sender, automatic responses according to defined SLA per subject) > Agent inbox in IC - Configuration of the SAPconnect interface, ERMS routing, Inbox profiles.

Castro Verde, Beja, Portugal

• Continuous improvement project to optimize the production cycle by monitoring activities and shift planning using visual management (Internship);• Author of advanced Excel daily reports, based on mining operations, by my initiative (Internship);• Mine Call Factor project- Ore loss and dilution estimation due to mucking over paste fill, reported directly to the general manager;• 5-S Auditor;• Investigation of blast efficiency issues detected during my supervision leading to the orientation of two interns.

Castro Verde

Real Time Mining Project – Use of XRF sensor to measure the real-time grade in a work face.

Neves Corvo Mine, Castro Verde

‒ Ventilation system upgrade of Neves-Corvo mine;‒ Gas and temperature monitoring and control at the work sites;‒ Use of AutoCad, VnetPC and DuctSIM;‒ Familiarization of with the operation cycle of production and labor for each exploitation methods, through rock mechanics and topography departments.

Swedish Student (Sfi)

Kurs C - Certification in Swedish is obtained upon completion of D course.

Postgraduate Degree, C# Programming

Activities and Societies: Hands-on exercises and projects with Visual StudioC# fundamentals: Variables, data types, control structures.

Master Thesis, Paste Fill, 18 Out Of 20

Activities and Societies: "Contribution for Stress State Monitoring in a Backfilled Gallery with Seismic Waves"In the last decades, paste.

Master'S Degree, Mining And Geological Engineer, 17/20

‒ Geomechanics; Soil and Rock Dynamics; ‒ Explosives used in blasting operations, excavation, and demolition; ‒ Programming in C ++.

Bachelor, Mining And Geological Engineer, 13

Activities and Societies: Mentor for Erasmus people‒ Study on operational investigation; Advanced mathematics and statistical probability.

12º, Technological Sciences, 14

Activities and Societies: - Final project of an electronically controlled draw bridge maquete. - Member of Sport Association - Member.