Miranda Scott, Mba-Mat Email & Phone Number

Atlanta, Ga, Us

Riverdale, Ga

Provides vision, leadership and coordination of business and community-based organization involvement within the High School. Leads the strategic planning and coordination of the work-based learning activities of small learning communities. Supervises employer outreach services provided by district and non-district staff including academic achievement through workplace experiences. Assists in the student support initiatives including distributive counseling and advisory program development.

Riverdale, Georgia, United States

Support both the PBIS School Team and school with implementing and sustaining TFI features of PBIS. Liaison between the PBIS District Coordinator and the school-based PBIS Team. Ensure the team is meeting regularly and using data for decision making, evaluation data are collected/entered on PBISApps.org, all of the TFI features of PBIS are being implemented with fidelity. Facilitate effective communications between the school leadership team, school, and community stakeholders. Assist with identifying team member roles. Attend and participate in trainings and meetings, guide implementation efforts with fidelity, and assist in data and evaluations.

Instructs students, using various teaching methods, such as lecture, audiovisual aids, demonstration and other materials to supplement presentations relative to specific content field. Assigns lessons and corrects homework; administers tests to evaluate students’ progress, record results and issue reports to inform parents of progress. Serve as a technical expert and adviser in the design, implementation and evaluation of curriculum for Business students. Maintains discipline in classroom. Supervises behavior outside the classroom (i.e., halls, bus, lunch/cafeteria, rest room duty). Prepares course outlines and objectives according to curriculum guidelines or state and local requirements. Conducts parent/teacher conferences to review student’s progress, performance, and behavior problems. Participates in faculty and professional meetings, educational conferences and teacher training workshops.

Atlanta, Ga

Handle inbound/outbound calls and provide quality customer service to clients. Provide Tier 1 customer support to basic inquiries regarding ADP products, answer non-technical questions, conduct correspondence with customers and representatives, leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities

Manage the implementation of store operations including merchandising, inventory, store promotions, and supervision of employees. Coordinate recruitment, selection, training, payroll, and professional development for 18 employees. Establish daily action plans for employees to ensure achievement of sales goals. Monitor the store budget, identify strategies to drive store sales, and provide sales reports to the district manager. Accomplishments:• Reduced store shrink to1.08% with a budget of 1.25% in 2015 from 1.25% with a budget of 1.8% in 2013 from 2.6% with a budget of 2.0% in 2010• Consistently improved customer service score exceeding the 73% target each month

Greater Atlanta Area

Executed district leadership for 16 store photo labs ensuring customer satisfaction through employee development and establishment of district wide sales strategies. Supervised 16 direct reports, monitored customer satisfaction survey results, and coordinated store-to-store supply transfers. Accomplishments:• Filled 4 vacant photo lab supervisor positions within one month and provided weekly, interactive training sessions.• Finished 1st out of 6 districts in the region for quality of customer service; improving the average customer satisfaction score to 96% from 74% for all 16 stores within 3 months.• Introduced a new store initiative, Beauty Club, to existing customer base securing 2500 participants in one week; exceeding region goals by 500% during the first week earning 2nd place in the region.

Supervised 2 shift cashiers and 6 pharmacy technicians for the implementation of store operations. Delivered staff training to employees and demonstrated excellence in customer service driving retail sales and promotions. Provided administrative and sales support to the store manager. Accomplishments:• Coordinated effective shift employee training resulting in the highest completion rate of store tasks by shift employees.• Received the least amount of customer complaints during shifts completed compared to other shift supervisors.

Created the CVS customer experience addressing customer questions and concerns. Provided assistance with inventory processing, re-stocking, and set-up of store and product marketing campaigns. Organized and cleaned store facilities to ensure customer identification, selection, and purchasing of store products.Accomplishments: • Recognized as Top 3 Upsell Champion in store every month.• Implemented cashier training program resulting in accurate identification and location of all store merchandise within three weeks of new employee start date.

Master Of Arts - Ma, Business Teacher Education

Master Of Business Administration (Mba), Human Resource Management

Bachelor Of Business Administration (Bba), Business Management

Specialist, Educational/Instructional Technology