Miranda (Neault) Silva Email & Phone Number

Houston, Texas, United States

San Bernardino, California, United States

Redlands, California, United States

Victorville, California

• Receive, review, breakdown and track new work order packages in preparation for field execution
• Single point of contact for tracking all incoming work order packages and completed work for North and South Regions
• Responsible for receiving completed deteriorated pole packages to ensure completeness and accuracy to prepare for post-completion process
• Support the closing group with service confirmations and submissions of completed work to SCE
• Close notifications for completed work, confirm purchase orders and invoices through the SCE supplier portal
• File SCE original work order jackets to ensure safe storage and easy retrieval

Orange, California

Rancho Cucamonga, California

• Assist the Account Management team with all aspects of the account-service process
• Assist with marketing clients to carriers
• Prepare quotes and proposals
• Analyze member deduction reports for accuracy and report discrepancies to respective carriers
• Analyze employee census data to determine benefit eligibility
• Audit employee benefit applications for accuracy and forward to respective carriers

Montclair, California

• Answer phone and email inquiries, respond to telephone and in-person requests for information, and calls are transferred to the correct person
• Post payables to make sure incoming invoices are all logged and ready to be paid on time
• Assist in monthly Accounts Payable reporting and auditing
• Order all office and break room supplies, to ensure the employees and management always have what they need to keep business running smoothly
• Maintained filing system and managed records for vendors and customers, to ensure easy access to important documents
• Input data in the computer via Microsoft Office Word and Excel, to view information more efficiently

Greater Los Angeles Area

• Answered phone and email inquiries, to make sure all questions were answered, and important calls and emails made it to the owner
• Invoiced and processed payments to guarantee correct funds were being collected
• Kept up withal billing to keep business running smoothly
• Filed and managed records for all jobs, subcontractors, and employees to ensure easy access to important documents
• Input data in the computer via Microsoft Office Word and Excel, to view information more efficiently and make sure jobs were all scheduled correctly

Ontario, California

• Processed up to 50 credit card, cash, and check transactions a day through CenPos, United Tranzactions, and a cash drawer for the parts and service departments by phone, in person, or from credit cards on file, to.
• Followed up with 15-30 service customers each following day, by phone and email, to guarantee they received the ultimate satisfaction while servicing their vehicle
• Updated customers of inquiries relating to their vehicle status via telephone, to ensure customer relations between service advisors, cashiers, and clients
• Filed and managed records for service, parts, and sublets, to find and view files more efficiently
• Generated daily managerial service reports using various programs and databases, for management to view gross profit and customer satisfaction scores, to guarantee company growth and profit

Rancho Cucamonga, California

• Filed and managed records for employees, subcontractors, and bills to ensure easy retrieval of documents
• Input data in the computer via Microsoft Office Word and Excel, to view information more efficiently
• Answered and directed phone calls, to make sure calls were transferred to the correct person

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.61

Bachelor’s Degree in Business Administration with a Concentration in Organizational Leadership

Associate'S Degree, Social And Behavioral Sciences, 3.1