Miranda Fay Email & Phone Number

Pittsburg, Ca, Us

Ca

San Francisco Bay Area

Arlington, Virginia

• Conducted stakeholder analysis and needs assessment of the client's training program • Analyzed qualitative and quantitative data from stakeholder survey and individual interviews • Consulted with clients and stakeholders to determine the desired training outcomes to improving business results • Collaborated with the SMEs to identify the key tasks, knowledge, skills, and abilities (KSA), critical behaviors, and competencies Determined the gaps between the current and desired… Show more • Conducted stakeholder analysis and needs assessment of the client's training program • Analyzed qualitative and quantitative data from stakeholder survey and individual interviews • Consulted with clients and stakeholders to determine the desired training outcomes to improving business results • Collaborated with the SMEs to identify the key tasks, knowledge, skills, and abilities (KSA), critical behaviors, and competencies Determined the gaps between the current and desired training program based on several adult learning theories• Incorporated the Capability Maturity Model (CMM) to describe the process of continuous development and optimization of the training program• Delivered to the client a complete training assessment report; including a roadmap and recommendations to successfully design and develop a robust, comprehensive training program• Developed a trusted client partnership by listening to multiple stakeholders’ perspectives and seeking to understand the client’s business and environment as a whole• Created and updated project plans, schedules, and progress presentations for client meetings• Facilitated an iterative, content review and process mapping with the SMEs to ensure training materials incorporated all requirements and documented all process improvement changes (Agile Approach)• Designed and developed a completed training program package, which consisted of: multiple interactive, PowerPoint training decks, visual aids, job aids, case study library, checklists, and Trainee’s syllabus, Trainer’s guide• Created performance metrics based on Kirkpatrick Training Evaluation Model to measure participant’s reactions, learning, and application of the training; providing data to determine the success in achieving business outcomes and identify opportunities for enhancing the training program • Ensured knowledge is documented and successfully transferred to the client at the end of the engagement Show less

Crystal City, Va

• Designed and managed the development of a Change Management/Strategic Communications Dashboard mock-up, which included data visualizations for Facebook and Instagram responses and survey responses • Implemented a process improvement solution for the Change Management Stakeholder Surveys by designing and using a data entry form to simplify the entry of survey responses and to categorize open-ended responses and requests for information (RFIs) based on themes and sentiments towards the… Show more • Designed and managed the development of a Change Management/Strategic Communications Dashboard mock-up, which included data visualizations for Facebook and Instagram responses and survey responses • Implemented a process improvement solution for the Change Management Stakeholder Surveys by designing and using a data entry form to simplify the entry of survey responses and to categorize open-ended responses and requests for information (RFIs) based on themes and sentiments towards the change initiative, which ensured data integrity and enabled the team to provide the client with further insights and trends for the social campaigns and event engagements • Developed the Change Management Survey Tracker to monitor the workflow of requests, distribution, collection, data entry, reporting of surveyed events and any upcoming events that require surveying• Calculated percentage of change in perceptions pre- and post- system demonstration events and tracked increase of positive perceptions against the change curve. Delivered data regarding the change in perceptions and pre- and post- social media metrics and analytics to client through a monthly Change Management Survey Synopsis Report• Updated and maintained the Change Management/Strategic Communications work products and archived all products created within the last year• Created the Change Management on-boarding plan and tracked completed training tasks• Trained and coached new Change Management Consultant for the Change Management team Show less

San Francisco, Ca

Designed training program for new Kiva Managers to enhance team building and leadership skillsPresented Kiva U to students and teachers and assisted in starting Kiva U lending clubs in schoolsDeveloped and wrote several parent activity guides for www.kiva.org/kivau/toolkits Created a Management Training Series for Kiva Staff Strategic community engagement development with lenders and borrowers at the Kiva Community Table at Oakland First Fridays Social Media posted for Kiva… Show more Designed training program for new Kiva Managers to enhance team building and leadership skillsPresented Kiva U to students and teachers and assisted in starting Kiva U lending clubs in schoolsDeveloped and wrote several parent activity guides for www.kiva.org/kivau/toolkits Created a Management Training Series for Kiva Staff Strategic community engagement development with lenders and borrowers at the Kiva Community Table at Oakland First Fridays Social Media posted for Kiva U on Facebook and Twitter Show less

Greater New York City Area

Investigated and evaluated ways to driving traffic to Leaderstories.org, which is the American Express’ Leadership Academy Alumni resource and story-sharing platform. Observed presentation for Alumni on social media strategies to collect data on their interests. Surveyed 70+ Alumni on their current use of and future needs for the site and analyzed these results.Presented the findings of the survey and made recommendations on ways to engage their Alumni base.

Greater New York City Area

Designed and implemented survey questionnaire for 70+ participants and interview protocol for focus group of 8 participants to understand the re-entry process from the American Express Leadership Academy. Interviewed focus group interviews and gathered data from the survey.Analyzed data and coded for themes to create feedback report.Presented the findings of the survey and interviews to the client and suggested recommendations for next steps to enhance involvement with partner… Show more Designed and implemented survey questionnaire for 70+ participants and interview protocol for focus group of 8 participants to understand the re-entry process from the American Express Leadership Academy. Interviewed focus group interviews and gathered data from the survey.Analyzed data and coded for themes to create feedback report.Presented the findings of the survey and interviews to the client and suggested recommendations for next steps to enhance involvement with partner organizations post-Leadership Development program. Show less

Walnut Creek, Ca

Recruited and delivered strong technical candidates within 24-48 hours to our clients.Maintained relationships with consultants and candidates, which led to continued placement.Developed quick rapport with candidates and collected personal data need for submission to clients.Recognized for successful placements on several challenging, high-priority job orders. Awarded for collecting the most leads during our one-month lead generation challenge.

Parita, Herrera, Panama

Projects: Teacher Development Workshops, Leadership Development for Global Education (LDGE), and Sexual Education “Elige Tu Vida” Seminars, and Training of Peace Corps Volunteers. Completed needs assessment for the school and 3-month observations of 10 English Teachers.Designed and conducted 10 Workshops for Teacher Development to improve teaching skills. For 8+ English Teachers from two communities, observations showed that they were using the techniques from the workshops… Show more Projects: Teacher Development Workshops, Leadership Development for Global Education (LDGE), and Sexual Education “Elige Tu Vida” Seminars, and Training of Peace Corps Volunteers. Completed needs assessment for the school and 3-month observations of 10 English Teachers.Designed and conducted 10 Workshops for Teacher Development to improve teaching skills. For 8+ English Teachers from two communities, observations showed that they were using the techniques from the workshops. Developed LDGE, an interdisciplinary professional development program that presents leadership and management skills. It has been adapted as a pilot for secondary project which Teaching English Peace Corps Volunteers in Panama are now trained. Organized and facilitated LDGE programs for 10 university professors, 10+ English teachers, 10+ University students, and 15+ PC volunteersCreated and implemented succession plan for LDGE and trained new volunteer on the project to take over in the following year. Organized and facilitated multiple one-day, sexual education workshops for 100+ 9th -11th grade students to increase awareness of STDs and safe sex practices. Delivered LDGE and Social Emotional Learning training and created reference materials and toolkits for new Teaching English Peace Corps Volunteers.Personally invited to present at Teaching English Conferences in Panama and Costa Rica. Show less

Emeryville, Ca

Consulted with prospective clients regarding solutions to fit their current and future marketing needs and presented online product demo to increase sales. Ascertained the quality of sales leads to maintain an accurate CRM database (Salesforce) through conducting outbound phone campaigns to our prospective clients.Conducted and organized marketing research on social media and email marketing strategies that led to the creation of webinars, whitepapers, and events.

Conord, Ca

• Presented the benefits of higher education to potential students.• Led and organized community outreach activities and table-events.

City Of Walnut Creek, Ca

Managed the front office and ordered supplies.Completed sales of building permits. Transferred records from microfilm to digital.

Walnut Creek, Ca

Reviewed resumes, scheduled and conducted phone interviews.Led candidates through testing, new-hire paperwork, time card process.Researched and organized job fair and recruiting event.

Master’S Degree, Organizational Change Management

Milano’s Organizational Change Management program trains students to become diagnosticians and designers of elegant, unique interventions.

Certificate In Tesl, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Education record

Anthropology, Cultural- Latin America

Activities and Societies: Danzantes Del Alma- Ballet Folklorico Minor: Religious Studies

Education record

Abroad Program- London Fall 2003 Study of the Cultural Heritage of London Further

Education record