Miranda Fay Email & Phone Number

Pittsburg, CA, US

CA

San Francisco Bay Area

Arlington, Virginia

• Conducted stakeholder analysis and needs assessment of the client's training program
• Analyzed qualitative and quantitative data from stakeholder survey and individual interviews
• Consulted with clients and stakeholders to determine the desired training outcomes to improving business results
• Collaborated with the SMEs to identify the key tasks, knowledge, skills, and abilities (KSA), critical behaviors, and competencies Determined the gaps between the current and desired… Show more
• Collaborated with the SMEs to identify the key tasks, knowledge, skills, and abilities (KSA), critical behaviors, and competencies Determined the gaps between the current and desired training program based on several.
• Incorporated the Capability Maturity Model (CMM) to describe the process of continuous development and optimization of the training program

Crystal City, VA

• Designed and managed the development of a Change Management/Strategic Communications Dashboard mock-up, which included data visualizations for Facebook and Instagram responses and survey responses
• Implemented a process improvement solution for the Change Management Stakeholder Surveys by designing and using a data entry form to simplify the entry of survey responses and to categorize open-ended responses and.
• Implemented a process improvement solution for the Change Management Stakeholder Surveys by designing and using a data entry form to simplify the entry of survey responses and to categorize open-ended responses and.
• Developed the Change Management Survey Tracker to monitor the workflow of requests, distribution, collection, data entry, reporting of surveyed events and any upcoming events that require surveying
• Calculated percentage of change in perceptions pre- and post- system demonstration events and tracked increase of positive perceptions against the change curve. Delivered data regarding the change in perceptions and.
• Updated and maintained the Change Management/Strategic Communications work products and archived all products created within the last year

San Francisco, CA

Designed training program for new Kiva Managers to enhance team building and leadership skillsPresented Kiva U to students and teachers and assisted in starting Kiva U lending clubs in schoolsDeveloped and wrote several parent activity guides for www.kiva.org/kivau/toolkits Created a Management Training Series for Kiva Staff Strategic community engagement.

Greater New York City Area

Investigated and evaluated ways to driving traffic to Leaderstories.org, which is the American Express’ Leadership Academy Alumni resource and story-sharing platform. Observed presentation for Alumni on social media strategies to collect data on their interests. Surveyed 70+ Alumni on their current use of and future needs for the site and analyzed these.

Greater New York City Area

Designed and implemented survey questionnaire for 70+ participants and interview protocol for focus group of 8 participants to understand the re-entry process from the American Express Leadership Academy. Interviewed focus group interviews and gathered data from the survey.Analyzed data and coded for themes to create feedback report.Presented the findings.

Walnut Creek, CA

Recruited and delivered strong technical candidates within 24-48 hours to our clients.Maintained relationships with consultants and candidates, which led to continued placement.Developed quick rapport with candidates and collected personal data need for submission to clients.Recognized for successful placements on several challenging, high-priority job.

Parita, Herrera, Panama

Projects: Teacher Development Workshops, Leadership Development for Global Education (LDGE), and Sexual Education “Elige Tu Vida” Seminars, and Training of Peace Corps Volunteers. Completed needs assessment for the school and 3-month observations of 10 English Teachers.Designed and conducted 10 Workshops for Teacher Development to improve teaching skills..

Emeryville, CA

Consulted with prospective clients regarding solutions to fit their current and future marketing needs and presented online product demo to increase sales. Ascertained the quality of sales leads to maintain an accurate CRM database (Salesforce) through conducting outbound phone campaigns to our prospective clients.Conducted and organized marketing research.

Conord, CA

• Presented the benefits of higher education to potential students.
• Led and organized community outreach activities and table-events.

City Of Walnut Creek, CA

Managed the front office and ordered supplies.Completed sales of building permits. Transferred records from microfilm to digital.

Walnut Creek, CA

Reviewed resumes, scheduled and conducted phone interviews.Led candidates through testing, new-hire paperwork, time card process.Researched and organized job fair and recruiting event.

Master’S Degree, Organizational Change Management

Milano’s Organizational Change Management program trains students to become diagnosticians and designers of elegant, unique interventions.

Certificate In Tesl, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Education record

Anthropology, Cultural- Latin America

Activities and Societies: Danzantes Del Alma- Ballet Folklorico Minor: Religious Studies

Education record

Abroad Program- London Fall 2003 Study of the Cultural Heritage of London Further

Education record