Every customer wants to be listened to -- whether it be about their day, their life, questions regarding products, or issues about their orders. With every phone call or email, it's about listening to the customer and understanding their needs, wants, and how I can best help them.I help customers find what they are looking for and answer any and all questions. I take the time to know each customer and understand what they need, then I provide answers and offer multiple solutions for them to choose what works best for them.Currently, I am an Operations Manager at F & R Manufacturing, Inc., where I have served Original Equipment Manufacturers and Resellers throughout the United States and all over the globe.My specialties include strong verbal and written communication skills, leadership, customer service, and technical skills (Microsoft, Outlook, QuickBooks, ACT, type speed 50 WPM, Adobe Dreamweaver, FedEx Ship Manager, and UPS WorldShip).