Miranda Hendrickson, Mba, Lnha Email & Phone Number

• Oversaw daily operations and staff of a 70-bed Long Term Care/Skilled Nursing and Rehabilitation facility. Maintain compliance with federal and state guidelines, oversaw every departments monthly budgets and.
• Reduced turnover by 100% through servant leadership and working on the front line alongside facility staff to gain loyalty and respect.
• Reported ZERO cases of Covid-19 throughout the pandemic by instilling safety awareness and personal pride through employee communication and leadership.
• Increased overall company facility rating 30 spots to #4 and public rating to 5-star from 2-star, one of few 5-star facilities in the area, by creating and implementing quality standards.Key

• Recruited by the Director of Operations to temporarily manage facility based on reputation of achieving professional success in training as an assistant administrator at The Maples. Focus was to reduce employee.
• Reduced employee turnover by 50% within two months by promoting a servant leadership culture, encouraging employee engagement, setting achievable expectations, and leading by example on a daily basis as a team player.
• Offered role full-time based on immediate improvements and results.Key

• Participated in intense facility-based training for professional development as a healthcare administrator with a goal of career advancement. Collaborated with facility administrator in overseeing daily operations and.
• Selected by the Director of Operations of Twin Lakes Therapy and Living to temporarily manage an 80-bed facility in Flippin, Arkansas based on reputation as a participative and effective leader.Key

• Directed patient admissions processes and procedures for 120-bed facility including company guideline and referral data alignment, pending accepted referral monitoring, and pre-admission requirement verification (i.e...
• Oversaw the development and implementation of an effective and measurable marketing plan based on facility census goals and community feedback.
• Successfully changed the organizational narrative from long-term to short-term rehabilitation to target clients from over-looked sources such as orthopedic physicians’ offices, gaining “go-to” facility status for.
• Maintained 85% facility capacity, exceeding a goal of 70%.Key

• Oversaw the verification and processing of credit applications, vehicle titles, and loan payments for a high-volume auto sales business. Reviewed closing paperwork with customers and provided expert guidance on.
• Successfully managed 300+ in-house financing accounts.
• Consistently met monthly and quarterly bonus goals through effective collections, follow through, and payment negotiations, minimizing contract default. Key

* Responded to admission inquiries and assessed patients from hospitals and behavioral health facilities for placement within the nursing center.* Admitted new patients including checking insurance for coverage, conducting tours of the facility, completing admission paperwork, and explaining all policies and procedures.

* Performed marketing for the facility, promoted the company to a wide range of health care providers. * Called on physician's offices, home health agencies, and hospitals to share information regarding the nursing center services* Hosted lunch and learn events for doctor's offices, hospitals and behavioral health facilities.* Represented the company at.

Master Of Business Administration (M.B.A.), Leadership And Ethics

Bachelor’S Degree, Organizational Management