Miranda Harrison

Miranda Harrison Email and Phone Number

Case Analyst @ ASM Research
Atlanta, GA, US
Miranda Harrison's Location
Austell, Georgia, United States, United States
About Miranda Harrison

I am a highly experienced ServiceNow System Administrator/Developer with a proven track record in implementing and managing systems, maximizing efficiency, and providing exceptional technical expertise with over 20+years expertise delivering optimal Information Technology and Administrative industry service. Adaptive in requirements analysis, integration and automation, maintenance and support, documentation, project implementation, and incident and knowledge management. Proven ability collaborating with cross functional teams ensuring best practices and quality standards adherence. Poised to execute ServiceNow acumen to develop software solutions for business growth and profitability. Expert in JavaScript, Web Services, HTML, CSS, and ITIL processes and best practices. Views challenges as opportunities.

Miranda Harrison's Current Company Details
ASM Research

Asm Research

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Case Analyst
Atlanta, GA, US
Miranda Harrison Work Experience Details
  • Asm Research
    Case Analyst
    Asm Research
    Atlanta, Ga, Us
  • Atsena Therapeutics
    Customer Service Representative/ Data Entry / It Support Specialists
    Atsena Therapeutics Feb 2024 - Present
    United States
    I am Responding to customer inquiries, resolving issues, and directing them to appropriate resources.Providing company information, including rates, fees, and other relevant data.Assisting callers with questions about products or troubleshooting basic technical issues.Serving as the initial point of contact for customer inquiries.Collecting essential customer information, such as names, addresses, and phone numbers, to verify identities or set up new accounts.Documenting interactions with customers, leaving notes for the next representative who assists the same customer.Entering data related to pricing, products, shipments, and distribution.Collaborating with colleagues to collect and input relevant information.Ensuring accuracy and completeness in data entry.Remaining professional, even when dealing with upset customers, is crucial.Your interactions can significantly impact whether a customer becomes a repeat client.
  • Atsena Therapeutics
    Customer Service Representative/ Data Entry/ It Support Specialist
    Atsena Therapeutics Feb 2023 - Present
    United States
    Daily I Collect essential customer information, such as names, addresses, and phone numbers, to verify identities or set up new accounts.Documenting interactions with customers, leaving notes for the next representative who assists the same customer.Entering data related to pricing, products, shipments, and distribution.Collaborating with colleagues to collect and input relevant information.Ensuring accuracy and completeness in data entry.Responding to customer inquiries, resolving issues, and directing them to appropriate resources.Providing company information, including rates, fees, and other relevant data.Assisting callers with questions about products or troubleshooting basic technical issues.Serving as the initial point of contact for customer inquiries.Remaining professional, even when dealing with upset customers, is crucial.Your interactions can significantly impact whether a customer becomes a repeat client.
  • Blue Orion Technologies
    Customer Service Representative
    Blue Orion Technologies Mar 2022 - Present
    United States Of America
    Advice clients on how to make better decisions to better thier lives.
  • Techbridge, Inc
    Volunteer
    Techbridge, Inc Mar 2023 - Present
    Atlanta, Georgia, United States
    We’ve provided enterprise-grade software for every size of nonprofit in our 4 pillars for over two decades. Nonprofits working within hunger relief, homeless support, social justice, and workforce development have access to our customized solutions at substantially below-market cost.We also provide life-changing, no-cost technology training leading to sustainable careers. Explore our four pillars to learn more.
  • We Care For Our Veterans Fair And Resources
    Volunteer
    We Care For Our Veterans Fair And Resources Mar 2022 - Present
    Marietta, Georgia, United States
    United Military Care is proud to present the2nd Annual We CARE Vet Fair in Marietta GA We CARE Vet Fairs provide all Veterans and Service Members quick, one-on-one access to the most requested resources in a fun, entertaining, no-cost environment. Veterans, Active Duty, Guard, Reservists, Families, and Caregivers can file for military benefits, check on claims status, file appeals, and learn about programs available in your communities.
  • Fulton County Schools
    It Technician
    Fulton County Schools Jul 2023 - Feb 2024
    United States
  • Smi Management Group, Llc
    Customer Service Representative Specialist - It Support
    Smi Management Group, Llc Sep 2023 - Oct 2023
    Carrollton Ga
    Provided exemplary customer service to clients by efficiently responding to inquiries, resolving complaints and issues, and providing accurate information, managed escalated calls professionally while remaining calm under pressure.Used excellent communication abilities to effectively explain products, services, features, benefits, processes, procedures., to customers, ensured customer satisfaction by following up on unresolved issues in a timely manner
  • Tech Bridge - Servicenow
    Service Now Systems Administrator / Developer
    Tech Bridge - Servicenow Mar 2023 - Jun 2023
    United States
    Designed, developed, and configured the entire ServiceNow platform, and assisted with troubleshooting technical problems encountered during programming.Cultivated relationships with clients through positive reinforcement and constructive feedback on program changes.Developed and implemented plans to teach coding fundamentals, including HTML, CSS, and JavaScript.integrated multimedia content into lectures, such as videos, slideshows, audio recordings, and interactive simulations.Conducted regular code reviews to ensure accuracy and quality of client's code submissions.Conducted regular code reviews to ensure accuracy and quality of client's code submissions.
  • Voter Of Registration
    Volunteer
    Voter Of Registration Mar 2016 - Mar 2022
    United States
    Voter registrators are responsible for enrolling eligible citizens onto the electoral roll. This registration is a prerequisite for individuals to be entitled or permitted to vote in elections. Registrators help citizens update their voter registration. This includes changes such as updating names, addresses, and political party affiliations. Ensuring accurate voter information is essential for a fair and transparent electoral system. They assist citizens in checking their voter registration status. This involves verifying whether someone is still registered to vote, confirming their voter registration number, and ensuring that their name, address, and political party affiliation are correct.

Miranda Harrison Education Details

  • Servicenow
    Servicenow
    3.5
  • Techbridge-Servicenow Cohort
    Techbridge-Servicenow Cohort
    3.5
  • Iverson Business School
    Medical/Clinical Assistant
  • Servicenow/ Techbridge
    Servicenow/ Techbridge
    4.0
  • Tech Bridge
    Tech Bridge
    Computer Technology
  • Techbridge
    Techbridge
    4.0

Frequently Asked Questions about Miranda Harrison

What company does Miranda Harrison work for?

Miranda Harrison works for Asm Research

What is Miranda Harrison's role at the current company?

Miranda Harrison's current role is Case Analyst.

What schools did Miranda Harrison attend?

Miranda Harrison attended Servicenow, Techbridge-Servicenow Cohort, Iverson Business School, Servicenow/ Techbridge, Tech Bridge, Techbridge.

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