I am a highly experienced ServiceNow System Administrator/Developer with a proven track record in implementing and managing systems, maximizing efficiency, and providing exceptional technical expertise with over 20+years expertise delivering optimal Information Technology and Administrative industry service. Adaptive in requirements analysis, integration and automation, maintenance and support, documentation, project implementation, and incident and knowledge management. Proven ability collaborating with cross functional teams ensuring best practices and quality standards adherence. Poised to execute ServiceNow acumen to develop software solutions for business growth and profitability. Expert in JavaScript, Web Services, HTML, CSS, and ITIL processes and best practices. Views challenges as opportunities.
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Case AnalystAsm ResearchAtlanta, Ga, Us -
Customer Service Representative/ Data Entry / It Support SpecialistsAtsena Therapeutics Feb 2024 - PresentUnited StatesI am Responding to customer inquiries, resolving issues, and directing them to appropriate resources.Providing company information, including rates, fees, and other relevant data.Assisting callers with questions about products or troubleshooting basic technical issues.Serving as the initial point of contact for customer inquiries.Collecting essential customer information, such as names, addresses, and phone numbers, to verify identities or set up new accounts.Documenting interactions with customers, leaving notes for the next representative who assists the same customer.Entering data related to pricing, products, shipments, and distribution.Collaborating with colleagues to collect and input relevant information.Ensuring accuracy and completeness in data entry.Remaining professional, even when dealing with upset customers, is crucial.Your interactions can significantly impact whether a customer becomes a repeat client. -
Customer Service Representative/ Data Entry/ It Support SpecialistAtsena Therapeutics Feb 2023 - PresentUnited StatesDaily I Collect essential customer information, such as names, addresses, and phone numbers, to verify identities or set up new accounts.Documenting interactions with customers, leaving notes for the next representative who assists the same customer.Entering data related to pricing, products, shipments, and distribution.Collaborating with colleagues to collect and input relevant information.Ensuring accuracy and completeness in data entry.Responding to customer inquiries, resolving issues, and directing them to appropriate resources.Providing company information, including rates, fees, and other relevant data.Assisting callers with questions about products or troubleshooting basic technical issues.Serving as the initial point of contact for customer inquiries.Remaining professional, even when dealing with upset customers, is crucial.Your interactions can significantly impact whether a customer becomes a repeat client. -
Customer Service RepresentativeBlue Orion Technologies Mar 2022 - PresentUnited States Of AmericaAdvice clients on how to make better decisions to better thier lives. -
VolunteerTechbridge, Inc Mar 2023 - PresentAtlanta, Georgia, United StatesWe’ve provided enterprise-grade software for every size of nonprofit in our 4 pillars for over two decades. Nonprofits working within hunger relief, homeless support, social justice, and workforce development have access to our customized solutions at substantially below-market cost.We also provide life-changing, no-cost technology training leading to sustainable careers. Explore our four pillars to learn more. -
VolunteerWe Care For Our Veterans Fair And Resources Mar 2022 - PresentMarietta, Georgia, United StatesUnited Military Care is proud to present the2nd Annual We CARE Vet Fair in Marietta GA We CARE Vet Fairs provide all Veterans and Service Members quick, one-on-one access to the most requested resources in a fun, entertaining, no-cost environment. Veterans, Active Duty, Guard, Reservists, Families, and Caregivers can file for military benefits, check on claims status, file appeals, and learn about programs available in your communities.
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It TechnicianFulton County Schools Jul 2023 - Feb 2024United States -
Customer Service Representative Specialist - It SupportSmi Management Group, Llc Sep 2023 - Oct 2023Carrollton GaProvided exemplary customer service to clients by efficiently responding to inquiries, resolving complaints and issues, and providing accurate information, managed escalated calls professionally while remaining calm under pressure.Used excellent communication abilities to effectively explain products, services, features, benefits, processes, procedures., to customers, ensured customer satisfaction by following up on unresolved issues in a timely manner -
Service Now Systems Administrator / DeveloperTech Bridge - Servicenow Mar 2023 - Jun 2023United StatesDesigned, developed, and configured the entire ServiceNow platform, and assisted with troubleshooting technical problems encountered during programming.Cultivated relationships with clients through positive reinforcement and constructive feedback on program changes.Developed and implemented plans to teach coding fundamentals, including HTML, CSS, and JavaScript.integrated multimedia content into lectures, such as videos, slideshows, audio recordings, and interactive simulations.Conducted regular code reviews to ensure accuracy and quality of client's code submissions.Conducted regular code reviews to ensure accuracy and quality of client's code submissions.
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VolunteerVoter Of Registration Mar 2016 - Mar 2022United StatesVoter registrators are responsible for enrolling eligible citizens onto the electoral roll. This registration is a prerequisite for individuals to be entitled or permitted to vote in elections. Registrators help citizens update their voter registration. This includes changes such as updating names, addresses, and political party affiliations. Ensuring accurate voter information is essential for a fair and transparent electoral system. They assist citizens in checking their voter registration status. This involves verifying whether someone is still registered to vote, confirming their voter registration number, and ensuring that their name, address, and political party affiliation are correct.
Miranda Harrison Education Details
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Servicenow3.5 -
Techbridge-Servicenow Cohort3.5 -
Medical/Clinical Assistant -
Servicenow/ Techbridge4.0 -
Tech BridgeComputer Technology -
Techbridge4.0
Frequently Asked Questions about Miranda Harrison
What company does Miranda Harrison work for?
Miranda Harrison works for Asm Research
What is Miranda Harrison's role at the current company?
Miranda Harrison's current role is Case Analyst.
What schools did Miranda Harrison attend?
Miranda Harrison attended Servicenow, Techbridge-Servicenow Cohort, Iverson Business School, Servicenow/ Techbridge, Tech Bridge, Techbridge.
Not the Miranda Harrison you were looking for?
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2synnexcorp.com, synnex.com
2 +193795XXXXX
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Miranda Harrison
Lakewood, Nj -
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Miranda Harrison
Director Of Business Development At Senior Care Centers Health And RehabilitationCorsicana, Tx1seniorcarecentersltc.com
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