Solutions Architect
Current
Nov 2024 - Present
AeroLeads people directory · profile
Miranda Lee Email & Phone Number
Customer Experience Leader | Scaling CX Operations | Cross-functional Collaborator | Agile Process Improvement | B2B & B2C | SaaS
at
Vitally.io
1 work email found
@justuno.com
2 phones found area 973
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience Leader | Scaling CX Operations | Cross-functional Collaborator | Agile Process Improvement | B2B & B2C | SaaS
Location
Bentonville, Arkansas, United States
Who is Miranda Lee? Overview
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Quick answer
Miranda Lee is listed as Customer Experience Leader | Scaling CX Operations | Cross-functional Collaborator | Agile Process Improvement | B2B & B2C | SaaS at Vitally.io, based in Bentonville, Arkansas, United States. AeroLeads shows a work email signal at justuno.com, phone signal with area code 973, and a matched LinkedIn profile for Miranda Lee.
Miranda Lee previously worked as Solutions Architect at Vitally.Io and Technical Support Specialist at Vitally.Io. Miranda Lee holds Bachelor’S Degree, Kinesiology And Exercise Science from The University Of Texas At Arlington.
Company email context
Email format at Vitally.io
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{first}@justuno.com
86% confidence
AeroLeads found 1 current-domain work email signal for Miranda Lee. Compare company email patterns before reaching out.
Profile bio
About Miranda Lee
I am a customer success leader who directs teams to develop, implement, and manage customer support processes and solutions. With depth and breadth of experience in tech and business, particularly SaaS businesses, I develop roadmaps, strategies, and platforms to take customer success operations into the future. Throughout my career, I have measurably improved business outcomes for startup companies. My initiatives accelerate productivity, reduce costs, and maximize UX. Moreover, I excel at establishing the scalable systems and processes that companies need to expand quickly. Highlights of my career include: - Lowered the number of support tickets by 14% at XY Labs through KPIs, SLAs, and training materials.- Decreased live chat interactions at Justuno by nearly 50% by developing an automated chat system.- Drove productivity and satisfaction by leading a 6-week transformation of Justuno’s support organization.The key to my success is empowering customers and teams through automation. From the initial email contact to offboarding and final issue resolution, I provide simple technology solutions that impact performance. This builds representative and sales capabilities throughout the company (which translates to profits). To add a high-impact customer experience leader to your network, please reach out.Core Competencies: Customer Success | Project Management | Customer Success Operations | Customer Service | SaaS | Data Analysis | Change Management | Program Management | CRM / CRS | Ticketing | Automation | Technical Support | SLAs | SOPs | Email Marketing | Knowledgebase Management | Compliance | Data Analytics | Customer Retention | Cross-Functional Teams | Continuous Improvement | Team Building | Coaching | Mentorship | Strategic Planning | Team LeadershipTechnical Skills: Zapier, Drip, ShipStation, Trello, Slack, Monday.com, Zendesk, Jira, Airtable, Google Sheets, Miro, Hotjar, ClickUp, HubSpot, Excel, Trello, Confluence, Canva, Tymeshift, Notion, Healthie, Klaviyo, Textline, Shipbob
Listed skills include Cpr Certified, First Aid, Fitness, Training, and 49 others.
Current workplace
Miranda Lee's current company
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10 roles · 16 years
Miranda Lee work experience
A career timeline built from the work history available for this profile.
Technical Support Specialist
Aug 2024 - Nov 2024
Customer Experience Lead
Oct 2023 - Aug 2024
Head Of Support
Defined and implemented customer success strategies for COIN mobile application. Scaled, and led team of 10 to govern support operations in startup environment. Maximized quality and efficiency through advanced automation solutions. Created and managed knowledge base articles. Directed administration of Zendesk support ticketing system. Created and implemented KPIs, SLAs, and SOPs for customer-facing and backend processes. Provided training and education to internal and external stakeholders. Ran weekly meetings and distributed materials to APAC support team in the U.S. and Philippines. Created marketing content to engage and upsell current and potential customers.
2022 - 2023
~1 yr
Manager Of Technical Support, Customer Experience, And Operations
2021 - 2022
~1 yr
Manager Of Technical Support And Operations
Oversaw all post-sales technical support operations, with focus on driving retention. Scaled and led team of 7, including support technicians and product support engineers. Implemented best practices and mapped the customer journey. Created, implemented, and exceeded SLAs and KPIs.
2019 - 2021
~2 yrs
Lead Customer Success Manager
Managed customer success portfolio of 300 international/domestic customers (~1.5M MRR) Educated customers on product features and benefits. Conducted strategy consultations and needs analyses to drive first-time sales, upselling, and cross-selling. Created touchpoint cadences and playbooks. Optimized customer-facing and backend operations.
2018 - 2019
~1 yr
Customer Success Manager
Managed entire book of business (4,000) as sole CSM and the company’s third hire. Built CSM organization from the ground up, including ticketing system and knowledge base. Optimized frontend and backend operations.
2016 - 2018
~2 yrs
Administrative Coordinator And Health Fitness Specialist
2015 - 2016
~1 yr
Membership Sales / Team Staff Leader
2011 - 2015
~4 yrs
1 education record
Miranda Lee education
-
The University Of Texas At Arlington
FAQ
Frequently asked questions about Miranda Lee
Quick answers generated from the profile data available on this page.
What company does Miranda Lee work for?
Miranda Lee works for Vitally.io.
What is Miranda Lee's role at Vitally.io?
Miranda Lee is listed as Customer Experience Leader | Scaling CX Operations | Cross-functional Collaborator | Agile Process Improvement | B2B & B2C | SaaS at Vitally.io.
What is Miranda Lee's email address?
AeroLeads has found 1 work email signal at @justuno.com for Miranda Lee at Vitally.io.
What is Miranda Lee's phone number?
AeroLeads has found 2 phone signal(s) with area code 973 for Miranda Lee at Vitally.io.
Where is Miranda Lee based?
Miranda Lee is based in Bentonville, Arkansas, United States while working with Vitally.io.
What companies has Miranda Lee worked for?
Miranda Lee has worked for Vitally.Io, Lifeforce, Xy Labs, Justuno, and Exos.
How can I contact Miranda Lee?
You can use AeroLeads to view verified contact signals for Miranda Lee at Vitally.io, including work email, phone, and LinkedIn data when available.
What schools did Miranda Lee attend?
Miranda Lee holds Bachelor’S Degree, Kinesiology And Exercise Science from The University Of Texas At Arlington.
What skills is Miranda Lee known for?
Miranda Lee is listed with skills including Cpr Certified, First Aid, Fitness, Training, Strength And Conditioning, Leadership, Customer Service, and Time Management.
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