• Served as internal subject matter expert on implementation, management, and support of the Atlassian software stack.• Trained technical and business audiences on tools and processes. • Provided recommendations to internal users and management on best practices and standardization in implementing and leveraging tools and processes. • Developed metrics, dashboards, and advanced filters to provide end users and management with meaningful and operational/performance metrics and status reports. • Analyzed and implemented ways to optimize and improve JIRA setup and process workflows. • Identified where functionality could or could not meet user requests. • Managed all users, training, and support for JIRA to internal and external users. • Created and maintained detailed technical and user-facing documentation. • Applied built-in and customized third-party add-ons to extend JIRA functionality as needed.• Collaborated on problem resolution, team decisions, and project planning. Supported multiple projects, including setup and management of users, project roles, time tracking, security and plug-ins. • Customized workflows for multiple projects - created custom fields, new issue types, workflows statuses, transitions, post-functions, field configurations, mandatory fields, workflow schemes and validation. • Engaged with stakeholders to receive feedback for maintenance and improvement of existing tools and processes.• Identified and documented key requirements, challenges and opportunities for improvement and articulated and implemented the most appropriate solution. • Coordinated of internal resources and third parties/vendors for flawless execution of projects. • Create and maintain comprehensive project documentation.• Measured, evaluated and corrected project status by checking project progress toward meeting its objectives, determined the cause of deviations from the plan and took corrective action to address deviations.• Linux server management

As a member of the Engineering Services and Tools team, I developed tools to support new and existing processes. These projects covered an array of different technologies and platforms including PHP, Javascript, Java, HTML, CSS, Agile development methodologies, Altassian JIRA, Confluence, Crowd and Pipeline. I performed duties related to quality assurance of existing tools and managed user feedback. I also fulfilled the role of Test Engineer for the functional area of Device Compatibility to certify testing performed by manufacturers, ensuring that they were compliant with Sprint's chosen automation platform requirements. • Trained technical and business audiences on tools and processes. • Provided recommendations to internal users and management on best practices and standardization in implementing and leveraging tools and processes. • Developed metrics, dashboards, and advanced filters to provide end users and management with meaningful and operational/performance metrics and status reports. • User management of internal and external users. • Created and maintained detailed technical and user-facing documentation. • Applied built-in and customized third-party add-ons to extend JIRA functionality as needed.• Collaborated on problem resolution, team decisions, and project planning. Supported multiple projects, including setup and management of users, project roles, time tracking, security and plug-ins. • Customized workflows for multiple projects - created custom fields, new issue types, workflows statuses, transitions, post-functions, field configurations, mandatory fields, workflow schemes and validation.• Wrote scripts to support workflow and system functionality. • Experience writing Confluence macros and modification of workflows via XML.• Identified and documented key requirements, challenges and opportunities for improvement and articulated and implemented the most appropriate solution.

Served as a therapist to a 9 year old child who is Autistic. Utilized data-driven combination of applied behavioral analysis (ABA), speech therapy, occupational therapy, and physical therapy. Ensured that his well-being and safety were a priority at all times, in addition to meeting objectives in his home therapy program.Worked as a team leader, responsible for constructing the schedule for all home therapists, reviewing time cards and submitting them for payroll, as well as supervision of other therapists and facilitation of team communication. Analyzed therapy data and communicated with the team’s BCBA if there were discrepancies.