Miranda Pelletier Campbell, Mba Email and Phone Number
Vice President of Growth and Customer Success | Early-Stage Startup AdvisorWith 15+ years of experience, I excel at scaling Customer Success and Sales operations and building high-performing teams that fuel growth. I partner with early-stage startups to turn customers into raving fans through strong relationships and strategic client engagement initiatives. Known for developing innovative programs for onboarding, training, and retention, I create impactful solutions that drive long-term success. My leadership experience spans cross-functional collaboration across product, marketing, engineering, operations and support, delivering strategies that drive revenue growth and strengthen customer loyalty.Areas of Expertise:Executive Leadership, B2B Enterprise SaaS, Customer Success & Sales, Growth Strategy Development & Execution, Data-Driven Decision Making, Customer Journey Optimization, Performance Metrics & Monitoring, Pricing Strategy & Optimization, Client Engagement & Retention, Product Adoption Acceleration, Onboarding & Implementation, Cross-functional Collaboration, Team Building and Leadership, Change Management, Go-to-Market Strategy, Sales and Customer Success Operations and Enablement Industry Experience:PropTech | Fintech | Residential & Commercial Real EstateLooking to collaborate? For inquiries about board opportunities, podcast guest spots, or consulting projects, drop me a note—I’d be happy to connect!
Leaseup
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Vice President, Growth & Customer SuccessLeaseup Oct 2024 - PresentBoston, Ma, Us• Oversee the Customer Success function, driving onboarding, retention and expansion strategies to cultivate customer loyalty and drive clear ROI for our customers • Develop and maintain forecasting models, establish KPIs, and provide actionable insights to drive revenue performance and optimize pipeline health• Design scalable systems and processes, ensuring data integrity and stability to support GTM strategies and operational growth• Design pricing models and retention initiatives that increase customer lifetime value and optimize revenue growth
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Senior AdvisorStake Jan 2024 - PresentNew York, Ny, Us• Serve as a key strategic advisor to the executive team, offering insights and recommendations that promote business development, market positioning and long-term growth -
Vice President Of Customer Success & Chief Experience OfficerStake Sep 2021 - Jan 2024New York, Ny, Us• Member of founding team, played a key role in growing organization from pre-revenue to $6 mill in ARR• Responsible for our go-to-market strategies, including our B2B customer strategy and B2C member strategy• Built and led a collaborative and empowered three-member remote customer success team• Created customer success playbooks with best practices to promote adoption, engagement, and renewals from clients• Set quarterly OKRs to measure account growth, business expansion, and client retention• Reported on weekly OKRs and executed business initiatives which improved performance metrics and drove revenue
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Director Of Customer SuccessStake Feb 2021 - Sep 2021New York, Ny, Us• Established customer success department and developed onboarding and implementation program for 100+ accounts• Analyzed data and compiled reports on business performance, delivering a $2.50 return on average for every $1 client spend• Created and hosted client webinars to demonstrate the benefits of company’s cloud-based loyalty platform and increase speed of adoption • Served as first point-of-contact with clients on technical troubleshooting to properly calibrate systems for client needs and resolve operational bugs• Collaborated with Engineering team to incorporate customer feedback into product roadmaps for effective improvements• Built and led a collaborative and empowered three-member remote customer success team• Forecasted and tracked projected growth for account adoption, expansion and retention• Launched Member Marketing and Member Support teams to accelerate consumer adoption• Partnered with the Institute of Real Estate Management to create a course on Building Renter Loyalty
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FounderLeverage Lions Dec 2014 - PresentA carefully curated portfolio of residential properties in Seacoast, NH. Leverage Lions specializes in strategic acquisition, long-term wealth building and consulting services for small residential investors. -
Consultant, Growth & Customer SuccessBags Jul 2024 - Sep 2024New York, Ny, UsFor most businesses, strong financial management and access to working capital is the key to scaling. But most CPAs don’t understand debt financing, and most businesses don’t have the time to figure out who to get money from or how to get approved.And that’s why we created Bags, the only financial subscription you need to scale your business. Our goal is to see all businesses secure the bag, create good jobs, generate wealth and strengthen our communities. -
Founder & ConsultantTechstart Success Partners Jan 2024 - Aug 2024Consulting services for early-stage B2B SaaS startups with a focus on building a strong foundation for long-term success. -
Strategic Advisor, GrowthObjectify Sep 2023 - Aug 2024• Advise on the development and implementation of a comprehensive upselling strategy to maximize revenue opportunities with existing clients, identify upsell triggers and crafting personalized offerings based on customer profiles and usage patterns• Provide ongoing training and support, enabling the team to effectively communicate value propositions, upsell opportunities, and product enhancements• Contribute to the development and improvement of customer success processes, tools, and resources, with a focus on scalability and efficiency to accommodate the startup's growth -
Director Of Customer SuccessRobert Half Jan 2019 - Feb 2021Menlo Park, Ca, Us• Oversaw a book of business with 250+ accounts for the Office Team division and consistently met revenue targets• Identified and targeted potential clients through various channels, including cold calling, networking events, and online platforms• Set and exceeded sales targets for the Office Team division by proactively identifying and pursuing new business opportunities within the market and/or existing accounts -
Customer Success ManagerRobert Half Aug 2018 - Jan 2019Menlo Park, Ca, Us• Served as the primary point of contact and ensured the success of 40+ temporary employees for a book of business that included 75+ enterprise and SMB accounts• Recruited and interviewed a pipeline of 30+ industry professionals each week to meet sales demand and generate leads for sales team• Collaborated cross-functionally with sales team to provide customer service to our clients and candidates• Enhanced candidate profiles and resumes to align with specific requirements of sales team, ensuring a tailored and compelling presentation of candidates to clients• Skillfully negotiated contract details with candidates, aligning job seeker expectations with revenue objectives, thus contributing to successful placements and mutually beneficial outcomes
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Program Manager & EducatorMultiple Schools 2014 - 2018• Tailored educational plans for private NAEYC-accredited schools in the Seacoast, NH area to meet individual needs and learning styles of students• Implemented systems to track and analyze student progress, utilizing data-driven insights to make informed adjustments to teaching strategies• Oversaw team of 10+ teaching assistants, offering coaching and support to enhance performance and contribute to overall success of educational programs
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Account Manager, Outlying Locations SpecialistNavy Exchange Service Command (Nexcom) 2012 - 2014Virginia Beach , Va, Us• Oversaw visual standards and account management for a primary retail department store and five additional outlying locations, ensuring cohesive brand representation and customer engagement• Consulted with senior leadership team to develop and execute strategic marketing and merchandising plans, aligning initiatives with revenue objectives• Received internal company recognition for exemplary project management, design, and renovation of beauty salon, resulting in a 20% increase in site revenue in first quarter post-completion
Miranda Pelletier Campbell, Mba Education Details
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Champlain CollegeExecutive Leadership -
MindmavenExecutive Coaching
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Champlain CollegeBusiness Administration
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Temple University
Frequently Asked Questions about Miranda Pelletier Campbell, Mba
What company does Miranda Pelletier Campbell, Mba work for?
Miranda Pelletier Campbell, Mba works for Leaseup
What is Miranda Pelletier Campbell, Mba's role at the current company?
Miranda Pelletier Campbell, Mba's current role is Vice President, Growth & Customer Success at LeaseUp | Revenue Leader, GTM Expert, Early-stage Startup Advisor.
What schools did Miranda Pelletier Campbell, Mba attend?
Miranda Pelletier Campbell, Mba attended Champlain College, Mindmaven, Champlain College, Temple University.
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