Miranda Pocock Email & Phone Number

Stroud, Gloucstershire, Gb

Founder and Co-Owner of Cloud Perspective - Informatica Platinum Delivery Partner, Salesforce Registered Partner. Passionate and expert in all things Data.Heading up a team of dedicated, sparkling individuals. Cloud Perspective offers - Broad consultancy experience including change management, redefinition of business processes, data consultancy, problem-solving, best practise and practical applications of software and hardware. Experienced in both managerial and technical roles, across a wide range of industries including software houses, financial services, manufacturing and local government. Highly self-motivated individuals Experienced Certified Salesforce professionals SAAS/Cloud Evangelism at the core of the business Strong experience in business process analysis. Expertise in data migration and integration from a broad range of legacy and current platforms. Consultative approach ensuring solutions meet and exceed requirements. Providing the best customer experience maximising solution benefits for both the customer and the system provider.Salesforce.com Certified Sales Cloud ConsultantSalesforce.com Certified Service Cloud ConsultantSalesforce.com Certified DeveloperSalesforce.com Certified Administrator

Data Salvation is an exciting new 100% force.com Data Quality analysis tool - available on the App Exchange - no longer will you wonder where the holes are in your data - Data Salvation will identify the holes, target remedial action and show how you can improve your customer touch by improving your DQ. Interested - talk to us!

Providing Informatica Cloud Services & Informatica Cloud MDM Training on behalf of Informatica for the UK and EMEA.

Worked very hard!

London, Gb

Salesforce consultancy, MDM consultancy and implementation, Informatica Cloud Services and Data Scout - enterprise and force.com MDM software

Leeds, West Yorkshire, Gb

The Technology Forge (TF) is an independent software company specialising in Asset Management software and services.  Responsible for the selection and implementation of Salesforce within TF, carried out migration from Maximizer, developed processes, forms and reports.  Encouraged Salesforce take-up within Sales and Management Team which gave an unprecedented view of all account activity leading to improved customer relationships and opportunity tracking. Responsible for Key Account Management across the organisation, working directly for Managing Director. I developed the Account Management function within TF from inception, growing up-sell business from a standing start to an above target £500k pa in 2.5 years. Provided consultancy services across the client base, notably:• Looking at current and future business processes, creating workflows and assessing how the product range can be used in the most efficient manner leading to measurable savings.• Hosting workshops with cross-departmental client groups developing communication lines and ensuring that all aspects of the business buy in to the chosen solution. Ensured a complete and detailed knowledge of the product range and clear understanding of how it impacts on Client business. Constant process of self-development as new modules developed and changes incorporated into the existing systems.  Involved in all areas of the business including specification of software requirements based on knowledge gained from client liaison and industry awareness. Responsible for client issue management, point of escalation beyond helpdesk and project management.  Internal liaison from senior management through to development, helpdesk and data/interface consultancy to ensure delivery targets met.  Regularly represented TF at trade shows and conferences, building relationships with client/non-client and competitors alike. Presented at Seminars and built corporate awareness.

Leeds, West Yorkshire, Gb

 Managed a range of large multi-phased projects, responsible for managing the implementation for the Company’s most prestigious and high revenue clients, as well as range of smaller contracts. The complex and challenging projects often involved considerable delicate negotiation, problem-solving and relationship-building. Organisation and delivery of specialist client training courses and the provision of documentation as required

My IT consultancy days including : Consultant Developer | Procurement, HM Prison Leyhill, Gloucestershire | Dec 2002 – Sept 2004Design and development of a database system for the monitoring of prisoner training and work records incorporating an attendance diary. The system is used to monitor the current location and pay of 500+ prisoners in an open prison.Consultant - Highways Data Analysis Project (Sept 2002 – Dec 2002): Management of the migration of all employees and associated data from a third party service provider back into the Council. Project Manager – ICT (Mar 2001 – Jun 2002): Responsible for the management of £500k budget for provision of the software, deployment and training of MS Office 2000 within the council. Management of technical contract teamConsultant - Social Services (May 2000 – Mar 2001): Technical deployment consultancy for MS Office 2000 and Anite SWIFT and Project Management of MS Office 2000 rolloutProject Manager: Environment and Property (Sept 1999 – Sept 2000): Project Management of MS Office 2000 rollout and specification of risk assessment system and development of a staff time and attendance systemProject Manager | CSC - British Aerospace, Filton, Bristol | Mar 1998 – Aug 1999 Project Manager with responsibility for the deployment of 4500 workstations and 80 NT 4.0 servers in Airbus offices in Filton, Broughton, Toulouse, Hamburg, Weybridge and Woodford. Responsible for managing a team of up to 20 people at a time.

Cirencester, Gloucestershire, Gb

JRA (now St James Place plc) is a wealth management/life assurance organisation based in Cirencester in Gloucestershire. I joined JRA in the first year of its existence and helped to specify, evaluate, install and build the IT infrastructure of the company.  Specification of in-house financial services quotation and client management system Project management of the development of a prospect management addressing system. Full life-cycle development of a Key Features/Key Facts letter generation system to ensure compliance with industry legislation. Support and regular contact with key members of JRA’s tied sales force – the Partnership Complex macro, query and report writing using a variety of database and programming tools. Managed company-wide Windows 95 rollout.

Installation, configuration and support of PC workstations. User liaison at all levels on requirements, faults and other communication issues. Management of Help desk.My first stint contracting - largely Sun Life in Bristol

HR System analysis and development using Oracle incorporating MicroVAX System Admin and PC Support.

Education record

Education record