Managing a portfolio of Microsoft FastTrack-Ready Partners in the EMEA region.Area Lead for Germany.(+Ireland and Austria 2020 - September 2023)(+Switzerland 2020 - July 2024)

FRP Area Lead for Germany(+Ireland and Austria 2020 - September 2023; Switzerland 2020 - July 2024)Management of a portfolio of Microsoft FastTrack Ready Partners in the EMEA region.Assist and train the Partners regarding the Microsoft FastTrack program, its tools, reports, resources, opportunities to drive the goals of FastTrack delivery.Building close relationships with the Partner organizations' Stakeholders,Establish a rhythm of business to stay engaged and informed about the partners strategy, businesspriorities, investments and execution and advise on the possibilities of their Business Transformation.Working with the Microsoft Program Team to continuously improve the partner program andprocesses.

Skype for Business / Microsoft Teams Support for Premiere Enterprise Customers (EMEA region).Providing excelence support to Premier Enterprise customers for Lync and Skype for Business Server (2010, 2013, 2015), Skype for Business Online and Microsoft Teams, Unified Communications, Powershell.Analysis and managing cases with different SLA's and severity levels meeting the expected KPI's.Collaboration with other internal Support Teams and Escalation processes.Languages: German, English, Portuguese

Microsoft FastTrack Centre provides remote assistance for various Onboarding, Migration, & Adoption activities, working with customers to plan the technical deployment and organizational adoption of eligible services - focusing on the highest level of customer success experience by increasing value and usage with FastTrack, Services and Partners.- Advanced knowledge Office 365 and Enterprise Mobility and Security (O365 & EM+S) core capabilities;- Analyze and validate requirements and Eligibility for the FastTrack Benefit;- Preliminary identification and definition of business scenarios and stakeholders engagement;- Analyze and process incoming requests for FastTrack assistance;- Schedule and hold conference calls with customers and all engaged parties;- Provide overall program details, scope and project management phases information to the customer;- Focus in building intent, getting customers into FastTrack, and facilitate the removal of blockers for implementation and usage of all O365 and EM+S workloads and help reduce time/cost to onboard;- Assign Project Management and technical resources;- High Visibility Customers' Portfolio Management. Build and maintain strong relationships with multiple contacts within the assigned customers, incl. executive roles.- Work closely and maintain strong working relationships with the Account Management Team (Sales, Services Marketing and Product Management) and Microsoft Partners to help drive overall success on Cloud Onboarding and Email/Data Migrations.- FastTrack for Microsoft Office 365 Germany (German cloud) customers.-Mentor of several arriving colleagues in their ramp-up process.

IT Helpdesk Support for Ecolab Inc., Nalco and Nalco Champion (German, English, Portuguese)

IT Helpdesk Support for Ecolab and Nalco (German, English, Portuguese)

Technical IT Support for Thomson Reuters (German, English and Portuguese)..

Assistant for Peugeot Deutschland (KBC).

Languages: German, English, Portuguese.Translation of Movies, TV series and Documentaries, Books, Manuals and Documentation.

Booking and managing travel destinations around Europe for customers.Contacting Airlines, Hotels, and Amusement Parks as well as customers.

- Responsible for organizing and filing ER patients' charts.- Administrative liaison between ER and other Hospital Services and Patient Management Service.- Personal Assistant to ER's Chief-Nurse from 2002 to 2004. (Planning working schedules for the Nurses' and Nursing aides' team; Processing medical supplies' invoices; Organizing and posting internal information; Design and implementation of Stock Management Procedures at the ER).- Personal Assistant for the Head of ER from 2003 to 2005.- Active participation on the implementation of the INEM Service (National Emergency Medical Services) at said hospital.