Miranda Thompkins Email and Phone Number

-Participate in review and recommendation of assigned systems and related subsystems for the purposes of optimizing performance and cost effectiveness for the district, and applying enhancements to the systems currently in use. Lead processes for visioning, goal-setting, design and implementation for future system and data initiatives, along with project management.-Assists administrative and end users in the process of achieving mastery over their functional areas of systems by developing and conducting training and creating and maintaining user documentation.-Maintains position control and verifies that all employee requisitions are properly completed and approved including budget authorization.-Utilizes database systems to collect, analyze and report human resource information. Designs reports to verify accuracy of data, generates routine reports on a scheduled basis, and creates ad hoc custom reports for the administration, governmental and other organizations, as well as for the general public. -Compiles, audits and submits required and mandated governmental and agency reporting such as the STARS report to the State of Minnesota, pay equity reporting, and Minnesota School Boards Association reports.-Serves as the subject matter expert and conducts quality control audits of data inputted in Human Resource and Business Systems. Provides technical assistance to staff in resolving day-to-day systems or business problems.

-Provide support to payroll processing including checking employee timecards for errors, processing step and union wage increases based on several collective bargaining agreements, completing new hire audits for system accuracy, and processing general HR related tasks related to transfers, shift changes, terminations, and wage adjustments.-Provide support to the HRIS Analyst with maintaining and improving the HRIS-UKG Dimensions.-Research system errors and conducted audits to ensure accuracy in employee records.-Compile reports for business needs utilizing reporting tools from systems and Excel including pivot tables.

-Manage and support all functional aspects of LMS at a global level.-Assess capabilities of LMS to ensure alignment with business and stakeholders focusing on effectiveness of the learning experience.-Leverage experience and knowledge of LMS capabilities to improve overall user experience and system effectiveness.-Work with IT Business Partners to ensure successful validation of LMS system upgrades.-Create, maintain and modify LMS reporting capabilities to ensure tracking of training effectiveness and results.-Work with key stakeholders to collaborate on new training to ensure the LMS system optimizes the learning content and user experience.-Work to roll out global, regional and role specific learning context and training initiatives.-Troubleshoot issues associated with LMS.-Respond to requests and questions about LMS and develop a knowledge base to help end-users find answers.

-Successfully coordinated and implemented SumTotal LMS including configuration, integration with HRIS, building dashboards using HTML, and transferring employee records from the old LMS.-Manages all aspects of the LMS, including managing and responding to support requests, providing user oversight and usage monitoring, and troubleshooting-Provides project support for training and development, employee engagement, and continuous improvement initiatives. -Works with internal IT departments, software system groups, and online content vendors to ensure training materials load and launch properly and status and scores record accurately. -Creates and maintains process/procedure documents for all LMS record keeping activity throughout the organization.-Coordinates training on system use and supports instructors and training administrators to develop and format both classroom and online training materials.

-Utilizes customer service skills to answer questions, resolve concerns, and effectively represent the programs and services of education departments.-Utilizes knowledge of job roles, organizational hierarchy, and LMS to accurately assign courses and manage course registrations.-Promptly responds to LMS service requests, including those requiring data analysis and reporting.-Generates reports from LMS adding and adjusting filters to achieve the desired data.-Develops new ideas using Continuous Improvement. -Builds relationships with diverse stakeholders, providing coaching or formal training on the LMS system and education processes as needed.

-Receiving and directing incoming phone calls-Customer service duties for showroom and stone-yard customers-Helping with pick up and loading in the stone-yard-Limited retail sales activities, such as postings on Craigslist or KSL.com-Basic clerical tasks-General assistance to retail, wholesale, and contractor sales staff-Handling cash, credit card, and on-account transactions

- Analyzed results from the annual customer service survey.- Compiled those results into an executive summary.

• Observed and reported issues pertaining to public safety• Provided assistance to students, faculty, staff and visitors• Participated in various trainings:o FEMA Training in Emergency Preparednesso Emergency Vehicle Operations Driving Courseo Radiation Safety Training

• Observed and reported all incidents• Made arrests at the property owner and tenants’ request• Composed detailed reports concerning incidents and arrests• Participated in various trainings:o First Aid/CPR/AED Certifiedo Dispatch cross-trainedo SLCPD Legal & Hands-On Trainings

• Developed and implemented a state-wide quantitative and qualitative assessment • Drafted a report from analyzing assessment data and presented it to stakeholders• Constructed and facilitated an Ethics of Service-Learning training • Met with non-profits throughout the state to strengthen partnerships between organizations and institutions of high education• Created and maintained a database of approved service sites for the AmeriCorps program