We support people and communities by enhancing the governance practices of cooperatives through a riveting and practical approach. The Hawkeye Team values elated clients and partners, continuous improvement, and rigorous methodology. We work with Boards, Executives, Regulators, Credit Union Peer Groups and Consortiums, Credit Union Centrals, Payments, Credit Union Service Organizations (CUSOs), and Credit Union Advocacy groups through three areas of professional focus: 1) Facilitation and Consulting• Strategic Planning • CEO Oversight & Evaluation• CEO Compensation & Total Rewards• CEO Succession • Mergers & Acquisitions • Improving Board Efficacy• Board Assessments • Enterprise Risk Management 2) Director & Executive Training• Asking Powerful Strategic Questions• Strategic Thinking • If you score an A+ on your scorecard, can your business still fail? • Unlocking Potential: The Power of a Comprehensive CEO Evaluation Approach• Strategic Resilience• Crafting an Effective Board Agenda• Fostering Strategic Culture• Navigating Roles and Responsibilities between Board and Management• Miranda also facilitates director training through the Canadian Credit Union Association's Accredited Director Program (CUDA).3) Speaking Engagements• Our President, Miranda, has been rated the top speaker at the World Credit Union Conference and the Swoboda Conference.• All of our courses listed above can be converted to keynote sessions and we can customize speaking engagements based on your needs.

• Oversee the strategic direction of the organization (approximately $13 billion in revenue). • Develop or approve major plans, objectives and programs for the organization; approve capital and operating budgets for the organization.• Appoint the Chief Executive Officer, define the position's duties, responsibilities and authority, establish remuneration and appraise performance.• Ensure that the Chief Executive Officer provides an effective management team to plan andadminister the organization's business and achieve its objectives.• Analyze and appraise the organization's operational performance and the progress inachieving its objectives and goals.• Ensure effective relations and communications with members and other stakeholders.

• Chair of the Governance Committee• Provides governance oversight and strategic input (organization has approximately $100 million in revenue annually); • Providing expertise in the areas of governance practices, strategic planning, Board/CEO evaluation, and Enterprise Risk Management• Fully engaged in the application of the cooperative principles, including supporting the local community through patronage, local employment, and local community initiatives.

• Chair of the Governance/Nominating Committee• Responsible for maximizing member’s value and community engagement with the board• Implements governance protocols with the committee through bylaw, policy, and strategic planning oversight • Appointed to Synergy Chair• Synergy attracts motivated individuals of all ages, all industries, and all levels of experience to come together on pertinent topics that are collectively important to the group. Using collaborative techniques such as think tanks, business panels, and world cafes, Synergy allows individuals in the community to learn and grow from one another.

• Provided leadership, direction, and coaching for retail sales and service leaders to ensure member engagement leading to maximized revenues and opportunity capitalization • Responsible for driving and achieving results through the execution of strategic direction, the generation of ideas, implementation of innovative initiatives, deepening of member relationships, and representing Northern BC's market aptly• Enhanced the member experience through member journey mapping, member effort scores, net promoter scores, staff feedback, and member insights • Enabled superior sales and service experiences to the Credit Union’s members through omni-channels including: in branch, Face 2 Face Video Banking (Personal Teller Machines), Smart Offices, online, outbound member calls, and mobile technologies• Developed, implemented, and evaluated relevant projects from the omni-channel experience to renovations to improve the member experienceKey Successes:• Increased CUMIS creditor insurance sales by 13% for single premium (SP) insurance and 5% for group mortgage protection (GMP) insurance, achieving an average penetration of 70% and 60% respectively for 2016• Increased GMP revenue by more than $125,000 from 2016• Acquired over $1 million in investment shares in 6 months using a team focused approach• Project managed major renovations under budget throughout the building to enhance the member experience • Implemented and managed a banking system conversion effectively within a team of leaders • Developed a new structure for the retail team to support building credit discipline within the organization, resulting in the trusted advisor model for NPSCU's membership

•Responsible for overseeing protection the public