Miranda Walker Email & Phone Number

Rogers, Ar, Us

Joined the company in a temporary role to enhance operational efficiency. + Led the transition to ACH payment processing, resulting in a 23% cost savings in the operational budget.+ Enhanced data security across company devices and established a shared document repository in the cloud. + Developed comprehensive budgets, conducted profit and loss reporting, and performed monthly profit analysis to inform strategic financial planning and decision-making.+ Supported critical operational tasks that included acquisition of certificates of insurance and bonds, yearly financial audits, business licensing, safety certifications, and creation of business contracts.+ Managed recruitment, onboarding and offboarding processes, training, and employee benefits.

Took an intentional break from professional commitments to focus on serving others. Earned my state certification as an emergency medical responder and joined several ministries that I continue serving in today.• Certified Emergency Medical Responder and Volunteer Firefighter, Piney Point Fire Department • Online Missionary, The Mentor Ministry/Cru Global• Mentor and Small Group Leader, Cross Students (serving local high school students)• Board Member and Secretary, Piney Point Fire Department Board of Directors

Chicago, Il, Us

Promoted to implement a new shared services strategy across the IT Team and improve operations through centralized, dedicated leadership. Key Accomplishments:+ Collaborated closely with the CIO to engage association executive directors in discussions regarding their 2023/2024 budgets, advocating for a new pre-paid technology consulting model applicable to any IT request, project, or web effort. This strategic approach culminated in a 107.5% surge in pre-paid revenue over 2022. + Directed a multifaceted team of ten that included technical architects, offshore developers, web developers, a senior manager of digital learning strategy, and product owners in implementing Agile methodologies within AMC, leading to a 116.78% projected revenue increase in 2023.+ Delivered 115 products/projects, incorporating comprehensive test plans and risk mitigation strategies, that generated an additional $1.2 million in revenue. These efforts included the implementation of association management, learning management, and analytics systems, eight website redesigns, enhanced metric/KPI reporting, and the development of a proprietary in-house product called AMC Core.+ Conducted competitive analysis and market research to drive revenue for an essentials nursing course. Identified that revamping the course with new instructional design would allow the client to increase the course price by 29%, leading to an 87.5% increase in revenue over the three-year shelf life of the product from $54,399 to $102,000.+ Led quarterly roadmap discussions with more than twenty-five clients and managed complex roadmaps and requirements, coordinating across diverse stakeholders like engineers, doctors, nurses, and scientists.

Chicago, Il, Us

Partnered with over twenty-five health and trade associations, considered clients of AMC, to ensure each association received maximum value out of their technology investments. Key Accomplishments: + Established a portfolio of technology products and IT consulting services to facilitate the economies of scale at AMC that included association management software, learning management systems, and abstract management software. + Led the IT Innovation team of three, who served AMC clients as subject-matter experts, technology advocates, and project managers.+ Identified opportunities to bolster technology consulting revenue through strengthened client partnerships and a transparent cost model, resulting in increased yearly revenues of 157% in 2019, 93% in 2020, and 34% in 2021. + Implemented an enterprise learning management system by actively participating in the selection process and identifying business requirements. Collaborated with the technical architect to create business use cases for integration, migrated learning content for existing products, and conducted user acceptance testing. Ensured success for two clients on the platform, projected to yield an annual revenue increase of $500,000.+ Served as the principal contact for IT consulting services, negotiated fifteen technology contracts with third party vendors, and recruited five consultants specializing in development, architecture, and business intelligence.

Oak Brook, Illinois, Us

Promoted to support new product and application efforts and provide thought leadership for process optimization across IT, sales, and marketing. Evaluated and assessed the impacts of new tools and technology for existing clients. Member of the product and technology committee focused on a strategy to operationalize products and increase profitability. Key Accomplishments:+ Lead product analyst who supported implementing a product that leveraged AI to decrease marketing spend and increase program enrollment by identifying lookalike audiences and strengthening bid optimization + Spearheaded an initiative to drive implementation and client adoption of Power BI, which provides clients with dynamic reporting, valuable data insights, and cost savings by switching to SaaS BI solution.+ Collaborated on the architecture and design of two custom application efforts: an application tracker with bidirectional integration to Salesforce and a letter of recommendation application. + Served as lead technical business analyst by managing ongoing requirements gathering and delivery for a project to migrate a client from Ellucian Recruit to Salesforce and enable $200K in additional annual revenue.

Oak Brook, Illinois, Us

Promoted to support application and reporting efforts across platforms that include .NET framework, SharePoint, SSRS (SQL Server Reporting Services), and SSIS (SQL Server Integration Services). Led requirements gathering and joint application development (JAD) sessions with developer resources, managed project prioritization, resource allocation, user acceptance testing and budgeting. Managed the SQL team made up of two senior SQL developers and one ETL (extract, transform, load) developer. Selected to participate in the 6-month Executive Mentorship Program. Key Accomplishments:+ Restructured the team to include an ETL Developer and provided performance coaching, which dramatically improved quality and reduced SQL maintenance work from 770 cases in 2016 to 543 cases in 2017. + Successfully led the project effort for SQL migration 2005 to 2014 and coordinated architects, DBAs, developers, and engineers on delivery of downstream tasks that included SSRS consolidation, TFS (Team Foundation Server) 2015 implementation, redesign of servers, rewrite of queries, job validation, and hourly testing of 110 SQL jobs. + Managed a full redesign of an automated student outreach tool that served 44% of the client student population and simplified tool customization, which increased efficiency of implementing new outreach 30%.+ Prepared and delivered – at the request of the CEO – a company-wide presentation on leading-edge education technology, including AI-enabled CRMs, mobile learning, and application of adaptive learning technologies.

Oak Brook, Illinois, Us

Managed the entire PMLC for a portfolio of internal and external process optimization and digital transformation projects (e.g., web app development, platform migrations, etc.). Collaborated with clients, business owners, and technical resources to develop and implement solutions. Key Accomplishments:+ Led effort to implement SharePoint for internal and external teams to optimize content sharing, enable greater levels of collaboration, and provide a framework for enhanced communication.+ Gathered, documented, and tested complex requirements for a product feature enhancement that eliminated pain points in the schedule confirmation process for 14K students.+ Spearheaded implementation of Team Foundation Server 2013, a solution that enabled the team to track code changes more efficiently and increased the team’s ability to troubleshoot when data discrepancies existed.+ Developed an automated intake platform for facilities requests across 26 campus locations, allowing the client to manage 2x the number of facilities without adding additional resources.

Schaumburg, Illinois, Us

Managed key aspects of solutions development and implementation for the pharmacy benefit management provider, from gathering, evaluating, and communicating client requirements to driving product customizations (e.g. programs, reporting, data management, etc.). Led SCRUM discussions with developers and upper management.Key Accomplishments:+ Recognized for driving the success of a large-scale project to deliver a loyalty program for a health care provider with 13M+ members, including creating a clear, comprehensive (250-page) specification document.+ Improved product quality by developing new procedures for quality testing, including a solution that increased accountability of offshore resources and increased streamlined issue resolution with the development team. + Served as a subject matter expert and trainer in key aspects of health care claims processing. Leveraged expertise to redesign aspects of the UI to enhance usability and provide greater access to core account data.

Kansas City, Mo, Us

Promoted to strengthen service delivery and rapidly resolve complex issues negatively impacting a business-critical account. Coached a team of 20 responsible for eligibility and deductible administration. Analyzed all aspects of operations and partnered with cross-functional stakeholders to develop clear success strategies. Key Accomplishments:+ Developed and led several strategic initiatives, from establishing KPIs and success reporting, re-allocating team members, eliminating a service backlog, and increasing visibility of service successes.+ Introduced strengths assessments, training, and job enrichment strategies to create the conditions for service excellence, elevate employee experiences, and align employee strengths to the appropriate roles.

Kansas City, Mo, Us

Managed key aspects of the implementation process, delivering solutions across 3 mid-size health insurance providers with 500K combined customers. Partnered in sales, RFP development, and implementation planning, including educating potential customers on the implementation process.Key Accomplishments:+ Provided a broad range of training (e.g., support services operations, CMS mandates, healthcare reform, etc.), with a focus on driving regulatory compliance, reducing risk, and enhancing customer experiences.+ Met with customers on-site to gather business requirements and build business relationships+ Translated business needs into coding requirements for IT and performed user acceptance testing (UAT).

Kansas City, Mo, Us

Supervised staff and managed workflows to drive SLA achievement and avoid financial exposure. Coordinated customer training and facilitated team training, professional development, and one-on-ones.Key Accomplishments:+ Earned a promotion to Team Lead within 5 months of joining the organization.