Managed CRH’s Yardi Voyager 7S Upgrade Project

Head of the Council PMO OfficeManaged Council's strategic projects from inception to implementation

• Along with the project manager managed internal and external project resources• Developed, maintained and controlled project budget, variances and reports• Managed relationships with the vendor team, internal team and internal steering committee• In collaboration with the vendor change management team, lead planning, designing and execution of the change management program internally• Created and implement change management strategies and plans to maximize employee adoption and usage and minimize resistance• Created actionable deliverables for the five change management levers: communications plan, sponsor road-map, coaching plan, training plan, resistance management plan• Conducted business analysis assignments as required

-Scheduled, managed, coordinated, controlled and directed internal and external staff resources and their activities to ensure work assignments are completed within established budgets and timeframes-Established service levels, monitoring and reporting on the area’s performance, and addressed any escalated client service issues.-Managed project deadlines, resources and costs using MS Project Software-Implemented 2 different Applicant Tracking Systems for Design Group Staffing Inc.’s subsidiary companies-Managed multiple back office accounting integration projects -Managed various product evaluation projects-Identified business needs by consulting with stakeholders (users, managers, executives) to identify current operating procedures, clarifying development objectives, and creating appropriate applications-Wrote requirement specifications -Decomposed high-level business and user requirements into functional requirements-Put in place a company wide Data Quality Improvement Process-­Mentored junior staff on projects

-Provided support to system projects for training coordination-Developed standards, practices, methods and procedures for application training-Investigated requirements and provided recommendations on technical alternatives to meet customer training needs (e.g. hardware/software/network)-Ensured appropriate departmental and technical standards, practices, methods and procedures were followed-Prepared training, implementation, documentation, and end-user support activities as appropriate.-Conducted training sessions as scheduled & Participated in post-implementation reviews and the preparation of associated reports and recommendations-Provided leadership in the development and support of the company's Applicant Tracking Systems-Provided day to day support to end users-Provided ad-hoc solutions to recruiters, branch managers and executives-Created ad-hoc reports to aid decision making-Managed a team of 3 data entry clerks

-Reviewed and Analyzed business requirement documents to determine testing requirements, conditions and expected results for a Contract Document Management System-Wrote test scripts for the end user acceptance testing phase-Created test data on the system for test case execution-Identified and reported system bugs found & Maintained the UAT log-Provided assistance as required to members of the team and end user testers

-Delivered customized information technology training and awareness to small and medium-sized enterprises (SMEs) in order to meet the evolving needs of Canadian companies-Stimulated adoption of Internet and e-business practices by Canadian SMEs thereby making them more competitive

-Built an online system using ASP.NET 1.1and SQL Server 2000 to track AWE's clients and manage event hosting and registration as a year-end project-Hired to Manage and completed overall website design with a website developer on behalf of AWE-Hired to Manage the Project Transition Phase i.e. product deployment/implementation, debugging, testing in user environment, and final customization-Provided training, support, maintenance as required for duration of term