Mira Tran Email & Phone Number

Hanoi Capital Region

• Worked directly with Product Marketing & Founders to build Product roadmap, vision/positioning for the product.• Used a variety of market research tools to analyze the competitive landscape and understand user needs. Also used this information to develop new features and improve existing products. • Used tools such as Firebase, Google Analytics, Data Dog, Revenue Cat to track user behavior and identify areas for improvement. • Build product metrics to evaluate and measure the effectiveness of each update.• Prepared presentations for pitching to investors.

Hanoi Capital Region

• Identify and understand customer’s business challenges to prepare and present a customized business strategy.• Own the contract renewals for new work for an existing client.• Provide regular two-way communication with the client to provide strong team representation and set proper client expectations.• Ensures that client issues are dealt with in an efficient manner, informing sales leadership of any problems that may arise.• Help coordinate with internal stakeholders and external partners on upcoming product releases.

Hanoi, Hanoi, Vietnam

• Onboard clients, conduct training sessions and understand the needs and goals of each customer.• Run in-person and video demonstrations and training with customers on how to navigate the app experience.• Drive customers' business growth on the platform by helping them create and monetize their content effectively. Frequently optimize the marketing strategy for customer enablement and growth.• Resolve complex issues using existing resources and internal relationships with stakeholders and lead training or information sessions. Think critically, to determine possible solutions to more abstract issues.• Built a relationship of trust with assigned Customers to ensure high levels of engagement and retention. • Made full use of up/cross-selling avenues to create a win-win for the customers. • Cross-function for smooth customer experience with different functions such as Operations, Tech, Finance, and others.

Hanoi Capital Region

QANDA APP• Build and manage a team of CS Agents, responsible for the overall direction and performance of the teams.• Provide leadership, support, and guidance to the Service Support team (shift Supervisors) to provide the world's best of the best in customer service.• Work closely with product teams to understand and give input into product changes relating to the customer service department.• Helping other departments in increasing the customer retention rate (MAU/DAU) by creating online/offline events on social media platforms.• Support online and offline events.• Conduct usability testing, write a report, and conduct a customer feedback surveyQANDA STUDY• Coordinate cross-functionally to implement CS processes for the company's growing product roadmap, including rolling out service packages, and establishing customer education tools.• Manage a team of Teaching Assistants. Clarify priorities for each task for each teaching assistant. Provide training sections to leverage their teaching skills and technology skills. Evaluate the work of teaching assistants weekly to stay on the KPIs.• Manage customer success tools and systems.• Held online/offline events for students (Mini games, Mock-test online and offline)• Develop an app website by using Webflow• Research market and develop a selling plan for merchandise in the app.

Hanoi Capital Region

• Respond and address Player problems through tickets and other channels• Investigate player logs to identify patterns and offer troubleshooting solutions• Provide feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience• Build documents, automation tools and procedure for the CS team

Hanoi Capital Region

• Translate, proofread, edit, rewrite, and adapt in-game texts and related content to make them entertaining, accurate, and relatable to an audience of other countries.• Work closely with project teams — translators, managers, writers, and narrative designers — and provide cultural expertise regarding other countries.• Help to create, review, and update localization documentation, including style guides, glossaries, character profiles, etc.• Manage the team of international translators

Hanoi Capital Region

• Develop and produce thumb-stopping social media videos, images, and planned communication that improves brand awareness, perceptions, and social engagement• Stay current on all social media platforms, ad offerings, content publishers, tools, trends, and best practices• Developing App Store Optimization (ASO) strategies to ensure that all relevant apps appear at the top of the search results in all applicable App stores• Optimizing conversion rates for app download pages by utilizing various content and visual tools• Monitoring and tracking app store rankings using the latest analytic tracking tools• Performing keyword research in multiple languagesWriting app descriptions, titles using researched keywords

Hanoi Capital Region

Bachelor'S Degree, Portuguese Language And Literature

Portuguese Language And Literature, Portuguese Culture And Literature