Mircea Iancu Email & Phone Number

Bucharest Metropolitan Area

• Technical assistance and support to end-users, such as troubleshooting hardware and software issues, resolving network connectivity problems, and addressing user inquiries or requests.
• System administration tasks, such as user account management, access control, and system configuration. (Jamf, DRA, AD)
• Documenting technical procedures, creating user guides, and maintaining an inventory of hardware and software assets, reports on system performance or user support metrics.
• Collaborate with other IT team members, sharing knowledge, and working together to resolve complex technical issues.
• Training and guidance to users on IT systems, software applications, and best practices for data security and privacy.
• Managing and administering servers, ensuring timely patching and optimal performance.

• Internal team support:
• installation and configuration of equipment
• management & troubleshooting for RDP/Forticlient
• created tutorials on how to use hardware and software
• printer upkeep (adding new users, maintaining printers, and acquiring supplies)
• oversight for android using KnoxExternal Point-of-sale with hardware and software issues

The main games that I've been coaching are Dota & Path of Exile.In Dota I mainly focused on explaining the mechanics and knowledge that you need to master to become a better player.In PoE, I targeted the trading and endgame mechanics of the game.I usually make personal guides concerning the clients chosen build, case by case. But my main interest always.

Bucharest, Romania

Contacting the company's clients and assisting with the investment decisions.Taking care of client's issues and assisting them.