Mircea Iliescu Email and Phone Number

- Responsible and accountable (together with the senior colleagues in the team) for the successful on boarding of international clients (identify requirements & objectives, develop client-reporting standards, support in the implementation of processes within the existent IT platforms);- Monitor the process of issuing invoices for clients in scope, ensure accuracy of the process against agreed budget, consolidate information from various reports/sources in a cohesive & coherent manner- Monitor the service delivery for particular clients, using existent IT platforms;- Support in organizing Steering Committees between Mazars & client representatives, create action plans as per agreed discussion and monitor them for closure;- Support the contract management activities between Mazars offices & new/existing customers- Raise awareness of potential risk areas/escalationsaddress mitigations;- Document issues and resolutions as applicable;- Work with other colleagues/actors for standardizing & optimizing the activity within the department

Matching the right people with the right job.Building a pipeline of candidates and maintain relationships with qualified candidates and contacts.Applying expertise in consulting and technical recruiting to identify, engage, evaluate and hire candidates.Partnering with Hiring Managers to determine the current and future Talent Acquisition needs, which will include hiring and building a pipeline directly for critical hires.Mining, digging, pulling Boolean strings, hunting and focusing on candidate experience.Analyzing and reporting pipeline status, recruitment trends and key performance indicators.End-to-end recruitment process: interviews scheduling, English language validation, profiling, setting up and following up on next interviews, constant feedback, up to presenting the financial offer and contract details for selected candidatesRoles I recruit for: non IT (customer care reps, sales reps, back office and chat moderators) and IT (front end developers, full stack developers, business intelligence and machine learning specialists, QA testers, QA leads and engineers)

HR Business Partner (Engagement & Analytics)- Gathering feedback from team members through 1:1 feedback sessions, huddles and exit interviews- Root cause analysis on feedback - diagnosis- Building with the support of HR and OPS Management dedicated Action Plans to resolve any flag on the Accounts- Coach and support managers in the changes that need to be implemented based on diagnosis concerning: HR related areas, Account Operational leadership, decision making process, organizational effectiveness, communication process and effectiveness, career planning processes, engagement and attrition results- Coach and support managers in application of HR policies and practices, providing advice and guidance- Motivation and retention actions for agents- Conflict management- Weekly and monthly HR Analytics reportingHR Admin- Offering counseling to all employees in HR documents legal requirements- Participation in disciplinary commissionsSourcing and Recruiting (External and Internal)-Building a pipeline of candidates and maintain relationships with qualified candidates and contacts- Applying expertise in consulting and technical recruiting to identify, engage, evaluate and hire candidates- Partnering with Hiring Managers and Client (RIOT) to determine the current and future Talent Acquisition needs, which will include hiring and building a pipeline directly for critical hires- Mining, digging, pulling Boolean strings, hunting and focusing on candidate experience- End-to-end recruitment process: scheduling, English language validation, profiling, setting up and following up on next interviews, constant feedback, up to presenting the financial offer and contract details for selected candidates- Analyzing and reporting pipeline status, recruitment trends and key performance indicators- Conducting interviews for internal promotions and assessing candidates for their role fit- Roles I recruit for: Gamer Support Reps (for RIOT), Team Lead, QA, Trainer

Providing technical training and 1 to 1 coaching both to new and old employees.offering level 2 support information to agents in cases that require high technical knowledge.Providing software support in relation to the Lenovo software and applications that can be found or used on the Lenovo business branded devices.Escalating and keeping track of the tickets that have been escalated to the manufacturers for further feedback.

Providing Hardware and Software support for LENOVO customers and IBM employees.Solved hardware and software problems on desktop and laptop PCProvided customer with information on warranty and ordering systemTeamwork in implementation of new proceduresUpdating cases at least every 2 days in order that progress can be tracked with each customer’sincident viewed via the customer portal and reports generated for high profile customersMeet or exceed departmental goals for Case Management, Phone and Email response times andCustomer Satisfaction scoresReview cases for technical complexity and make recommendations to team members with regardsescalation according to departmental Best Practice

Attached to a project with prepaid cards, providing support to United Kingdom customers. Advising them of their account status and details.