Mircea Bourel Email & Phone Number

Cluj, Romania

As a Technical Account Manager for the WeWork Workplace app, I was handled various tasks. Through an adept use of their internal admin portal, QA testing methodologies and SQL querying, I diagnosed and resolved issues efficiently, helping with the technical integration of the clients on various features.Key Achievements:* Implemented back-end fixes on various functionality problems.* Conducted QA testing, ensuring enhanced performance for clients.* Engaged in client interactions, addressing their concerns, and providing hands-on assistance in optimizing their app usage.* Helped with writing Confluence articles to ease the integration processes on the clients* Assisted with the training of newer colleagues, helping them understand the processes and what they imply.

As the sole remote Account Rep of a dynamic team based in Scottsdale, AZ for Yardi's 'Commercial Cafe' product, I played a role in establishing and nurturing relationships with various real estate companies across the United States.Key Achievements:* Client Relationship Management - acted as a bridge between clients and Commercial Cafe, fostering friendships and positive relationships.* Data Management and Coordination: Collaborated with clients' marketing teams to obtain up-to-date information on their current inventory. Facilitated the smooth transfer of this data to the Data Entry team for timely updates within the platform.* User Account Support: Addressed and resolved issues related to user accounts within the platform, using the admin portal.* Compliance Checks conducted on received information to ensure adherence to copyright regulations, maintaining the integrity and legality of the data processed.

Cluj-Napoca, Cluj, Romania

As a Research Analyst at Yardi, I helped maintaining the accuracy and relevance of data for top real estate companies in the US, within the Yardi Matrix product. This position involved meticulous data entry, ensuring precise and up-to-date information was prominently featured under each collaborating company.Key Achievements:* Data Accuracy: accurately updated and maintained information sourced from leading real estate companies. Ensured the precision of data displayed under each company.* Outreach: Conducted phone and email outreach to collaborating companies, with the purpose of receiving up to date information on their available spaces.* Market Development: Assisted in expanding the network by inviting new companies to collaborate with Yardi Matrix, broadening the depth of data within the system.

London, England, United Kingdom

In my role as an Onboarding Manager at WeWork, I orchestrated comprehensive live training and product demonstration sessions for a diverse array of clients. I successfully onboarded over 60 clients within a single year.Key Achievements:* Conducted engaging and informative live training sessions, ensuring clients acquired a deep understanding of the product and its functionalities.* Collaborated with internal teams at WeWork, leveraging collective knowledge to access client information and streamline onboarding processes.* Proactively resolved client tickets using the Salesforce platform, demonstrating a commitment to efficient problem-solving and client satisfaction.* Maintained a high level of responsiveness to client needs, fostering positive relationships and contributing to overall client success.

Liverpool, England, United Kingdom

As the Store Manager at Cloud 9, I undertook multiple roles to contribute on the store's operational efficiency and enhancing its public image, all while providing exceptional customer support to ensure a positive shopping experience.Key Achievements as Store Manager:* Operational Excellence: managed inventories, set up prices and executed promotional initiatives to drive sales and enhance overall store performance.* Customer Support: Fostered long lasting relationships with clients by offering support on their products.* Brand Image Enhancement: Played a big role in elevating Cloud 9's image within the community, ensuring the store was recognized for its quality products and top-notch service.

Liverpool, England, United Kingdom

Manchester, England, United Kingdom

As a Barista at Caffè Nero, I learned the art of crafting amazing coffee and delivering great customer service. Working alongside industry experts, I cultivated a deep understanding of the coffee culture and developed my social skills, while providing a memorable experience for both staff and regular customers.Key Achievements:* Customer Service Excellence: Learned and implemented the highest standards of customer service, establishing lasting connections with both colleagues and loyal customers. Nurtured a friendly and welcoming atmosphere that contributed to the café's positive reputation.* Upselling Expertise: Played a proactive role in upselling products, contributing to increased sales and enhancing the overall customer experience.* Store Operations: Demonstrated versatility by actively participating in various store operations, including opening and closing procedures, ensuring a smooth and efficient workflow.

Cluj-Napoca, Cluj, Romania

As a QA Tester at Gameloft, a leading mobile gaming company, I contributed to the quality assurance processes for various high-profile mobile games, including Dragon Mania Legends, Asphalt 8, and Modern Combat 5.Key Achievements:* Manual Checklist Testing: Executed comprehensive manual checklist testing, ensuring the quality and functionality met the highest standards set by Gameloft.* Testing Variety: Performed diverse testing methodologies, including stress testing, memory testing, gameplay testing, and compatibility testing, contributing to the overall enhancement of game performance and user experience.* Bug Tracking and Reporting: Played a big role in error identification, by meticulously documenting and entering issues into a JIRA system, reporting around 600 bugs in the span of a year.