Working with fintech startups in area such as product management, customer experience and operations.

Antler is global startup generator and venture capital company. Its mission is to enable exceptional individuals to become the founders of great tech companies. Together, we're building the next big wave in tech.

Product manager - consumer experienceOwnership of the end to end experience of the Afterpay consumer journey including checkout, servicing (account management, repayment) and collection (debt recovery).- Roll out of ID verification program in Australia- User onboarding and checkout optimization across AU, NZ and US market- Run NPS across 3 markets and produce customer insights to drive product improvement- Analyse repayment behavior to optimize internal collection strategy- Deep understanding of risk strategy and risk rules to optimize ux for order declinesActively involved in an agile transformation and team redesign that will help product and technology to transit from waterfall to a more agile operating model.Completed a part time User Experience Design course at General Assembly

Product Manager - Payment, Delivery and Return.With ownership for both customer experience and technical integration of checkout (including payment) delivery and return, my role and responsibilities include:• Define and execute product vision and strategy across web and mobile (apps) for checkout, delivery and return.• Leverage data to identify and prioritize new business opportunity; improving both customer experience, internal efficiency and company profitability.• Work within fully cross-functional teams (engineers, qa and designers) in an agile development environment.• Engage with internal and external stakeholders to identify new product opportunity. Manage prioritization, dependencies and project risks.• Support UX designer in define and conduct user research (surveys, interviews etc).• Drive operational excellence and cost reduction through IT (internal process improvement)Major projects and achievements:• Integration of new payment gateways (on both web and apps).• Check out redesign projects to account for multi warehouse and multi seller complexity (part of launch of 3 hours delivery service for the Melbourne market). Such projects include working directly with UX and also understand and integrate with 3rd party APIs.• Redesign a new return process to improve customer experience (result: 50% reduction in customer complains) and reduce internal cost (result: 30% cost reduction in customer service).• Launch of innovative delivery services to offer best in class delivery experience to customers (first online retailer to offer Saturday Delivery). • Integration of a new marketplace platform: responsible for API integration, internal training and roll out, Seller onboarding)

• Implementation of Microsoft NAV 2009 (Microsoft ERP)Responsibility: Process design, testing, user training, data migration, go live and support and process improvement.• Warehouse RelocationResponsibility: Plan and manage stock reconciliation to ensure data integrity during the relocation whilst ensuring no negative impact on customer operations.• Lean Six Sigma Green Belt training

SCUTER (www.scuter.com.au) is an online platform for scooter rentals. Launched in 2016 as a side project.

Set up of end-to-end eCommerce operations with major focus on information system and supply chain management software.Product owner for in-house developed Warehouse Management System.

Functional consultant for SAP (MM, SD, CRM).Industry: Transportation, Food&Beverage.

IBU Transportation & Logistic. Master Thesis: Total Cost of Ownership (TCO) of Warehouse Management System (SAP EWM)