Competence Area CORE- Proactively ensure constant improvement of internal working processes- Organize, assign responsibilities, tasks and clarify the targets within his team in order to achieve goals- Proactively interact with other team leaders in order to constantly improve the efficiency:o Ensure alignment and correct dispatch of Core engineers in each shift together with the Shift Management Team Leadero Interact with the FO Quality Insurance Team Leader for CORE KPIS/KQI monitoringo Interact with the Incident manager, by providing information related to CORE incidents, suggest improvement and implement within the CORE teamo Cooperate with the Service Desk for customer complains related to Core- Proactively interface with other technical departments such as Back Office/Project/Planning Team/SQMThe Team Leader is responsible to ensure constant efficient communication between FO CORE engineers and other department he is working with, such as BOCore-CS, BOCore-PS, SQMC, TMO. He will act as single point of contacto Organize regular meeting with BOCore-CS and BOCore-PSo Provide support to all operational E2E cross functions (Change Manager, Problem Manager, Project Manager, etc) The Team Leader will act as a Shift Leader and incident handler on each shift and perform the following activities: - Take overall responsibility for leadership, control and decision-making during the shift period- Ensure that all operational activities are satisfactorily performed within agreed timescales and in accordance with company policies and procedures- Liaise with the team leaders for outstanding issues (RAN/Quality Insurance/ Shift Management /Projects)- Act as line-manager for all Operations Analysts on his/her shift- Act as an Incident Manager for the minor incidents- Assume overall health, safety, and security responsibility for the shift- On call Stand by shift period can be set up for replacement or support

· Monitoring the 2G, 3G and 4G networks, using fault management systems and specific NMS’s and performing analysis to identify the issues;· Investigating alarms on different equipment and technologies related to Core Network (GSM, UMTS, LTE) and Transport Networks (SDH, DWDM, IP);· Ensure first level support, troubleshooting and maintenance routine following the procedures on different equipment and technologies related to Core Network (MSC, MGW, SGSN, GGSN, STP, ITP, Core Routers, Edge Routers & Switches, HLR-FE, CUDB, etc.);· Working with different monitoring tools (Ericsson OSS, HPOpenView, Cisco Prime LAN Management, Cisco WCS Wireless Control Server, Cisco MWTM, Huawei U2000, SilxManager, NGSA); · Trigger Management Escalation in case of technical crisis, following fixed process;· Using dedicated Trouble Ticketing/Work-Orders applications (Remedy platform) for alarms handling and field personnel dispatching;· Performing phone interactions with field engineers and different service providers (Power Company, Leased Line Company);· Ensure good functionality of all Core Nodes by daily health-checks and preventive maintenance procedures· Periodically performing telecom reports in order to reach the agreed KPI’s;· Participating at training sessions in order to permanently improve technical skills.

As a Telecommunication Engineer my primary responsability is to provide different telecom network designs solution that include:- architecture design for communications networks in accordance with customer requirements;- technical support and collaboration with marketing department to obtain the optimal offer;- telecommunication networks / infrastructure design and sizing needed for their implementation;- providing necessary technical support to implement the communication network infrastructure, remote configuration of various equipment and ensuring the optimal operation of servers and client applications purchased;- provide troubleshooting service.

As a Telecommunication Engineer my primary responsibility is to maintain and improve customer relationships by providing quality services involving:- communication architecture designs compatible with customer requirements and resources;- MITEL and INTER-TEL communications systems (TDM-PBX and / or IP-PBX serving VoIP communications, digital and analog) designing, sizing, installation, configuration and maintenance;- other PBX systems interconnections and / or resilience configuration using IP-Networking, analog trunks and / or digital trunks over ISDN(Q.931): BRI / PRI-E1-T1 carriers implemented with DPNSS, Q-SIG or SIP protocols;- implementing and configuring IP-DECT, WIRELESS and WELLGATE (over SIP - Trunking) equipment;- providing maintenance, troubleshooting, revision and making telecom systems reconfigurations;- providing reports and work situations as well as updating the customer database.Another responsability is to implement MITEL applications as viable solutions for Call Centers and to provide the necessary technical support. These services include the installation, configuration, maintenance and technical support for:- Call Recording applications like CALLREX, OAISYS and SRC (Secure Recording Connector) installed on dedicated servers;- Mitel Applications Suite: Mitel Audio and Web Conferencing (AWC), Mitel Telecolaboration Solution (MTS), Teleworker. These applications installed on dedicated server.- Call Center Applications like IVR (Interactive Voice Response), Mitel 6110 Contact Centre Management package (application for monitoring, supervision and reporting of ACD agents), Mitel 6160 Intelligent Queue (an all-in-one, scalable, browser-based recorded announcement solution for contact centers).