Responsible for event registration processes in various event formats such as congresses, incentive travel and workshops.Coordination of attendee preferences, hotel room blocking, fee collection, enrollment for participant activities and reporting.Assistance to the Event Operations Manager in the event planning, organization and coordination of work packages, change management and budget preparation

Marketing planning:Definition of the marketing plan and budget, development and implementation of marketing strategiesMarketing communications:Responsible of the first implementation in the company of the Inbound Marketing tools and measures. Management of Signalhorn's internet presence and all social media activities, including the measurement of effectivity and efficiency of those activities.Management of Signalhorn's Webinar channels.Website content creation and coordination of the updates.Responsible for all press releases and the internal communication.Creation and optimization of marketing material such as presentations, brochures, data sheets and other collaterals.Design, composition and distribution of the internal weekly bulletin.Event Management:Management of the participation in trade fairs and industry conferences inclusive planning and execution of the exhibition concept.Responsible of the coordination and organisation of both internal and external corporate events.Market research:Industry and customer-specific market analysis for the optimization of the portfolio and the sales approach.Management of the analysis of the customer satisfaction via NPS (Net Promoter Score).Marketing campaigns:Conception and implementation of marketing campaigns for specific services or segments and the measurement of key performance indicators.Lead generation:Support and evaluation of lead generation programs directly and together with third parties

Team-leader for the annual corporate convention, as well as other company events and team building initiatives, including its budget definition and trackingWorked with the management to drive internal promotion of company programs, such as in-house trainingsManaged the meetings calendar, travel arrangements and preparation of presentations for the executive managementUnified and enhanced the company templates and presentation materials to ensure accuracy, brand consistency and help streamline internal processes.Extensive support for the Bid and the Marketing Departments

Assisted the EF students with their travel arrangements, in coordination with the EF-Schools worldwide

Estival Eldorado Resort and Golf Club BonmontManaged front desk operations, reservations, back office duties and information service . Trained and supervised interns.

Conducted research to enhance the MICE (Meetings, Incentives, Conventions and Exhibitions) database

Reception and switchboard, incoming and outgoing mail, courier servicePreparation of meeting rooms, office supplies ordersAssistance to the administration and accounting departments General back office duties

Spring to fall seasonIntroduced creative ideas, organized and delivered new activities to entertain guests of all age groups Assisted with set-up, execution and break-down of eventsCustomer care and information service

Hotel Don CándidoManaged front desk operations, reservations and information service.Trained and supervised interns.