Mireia Rafanell Raventós Email & Phone Number

Barcelona, Cataluña, España

• Manage multimillion-dollar budgets for multiple 3D printing teams.• Collaborate on month-end and quarter-end close activities to ensure timely and accurate financial reporting.• Align spend with finance guidelines and policies to ensure efficient use of resources.• Present regular reports on budget status to senior managers and stakeholders.• Analyze actual reports, calculate accruals and cross charges between departments, and ensure accuracy of financial data.• Investigate and explain any deviations or variances in budget reports.• Develop and implement new procedures for budget processes and travel expense approval and tracking.• Troubleshoot internal and external (supplier) issues related to purchase orders, invoices, and payments.• Identify areas for process improvement and recommend changes to increase efficiency and accuracy.• Deliver training to new team members on budget management and financial policies.• Collaborate with other teams to ensure consistency in financial reporting and tracking.

Barcelona Area, Spain

• Fully managed the creation of purchase orders for the WorldWide 3D Marketing department, collaborating with individual teams or suppliers as required.• Controlled and updated invoices, accruals, and pending costs while troubleshooting and maintaining direct contact with each supplier.• Prepared files required for each month and quarter closing.• Managed the unit plan for international shipments for introducing the latest 3D printers in events, shows, and roadshows.• Optimized and automated processes to increase efficiency and reduce errors.• Ensured compliance with all company policies and regulations related to purchasing and shipping activities.• Communicated with internal stakeholders and external partners to ensure smooth and timely delivery of products.• Continuously monitored performance and recommended process improvements to enhance productivity and reduce costs.

Barcelona Area, España

• Led and managed a team of 4-6 people in providing exceptional customer support services to HP Inc.• Oversaw the hiring process, including conducting interviews and initial training, to ensure that the team was composed of skilled and qualified individuals.• Served as the escalation point for several team members, ensuring that their performance met HP Inc. quality standards.• Organized and managed vacation schedules, paid leaves, and backup plans for the team to ensure that customer support services were not disrupted.• Developed and implemented effective strategies to improve team performance, productivity, and customer satisfaction.• Conducted regular performance evaluations and provided feedback to team members to ensure continuous growth and development.• Collaborated with other departments to identify and resolve complex customer issues and to ensure seamless delivery of customer support services.• Maintained accurate records of team performance, customer issues, and resolutions to support data-driven decision-making.

Castellbisbal, Spain

• Performed standard administrative tasks, such as placing and receiving orders, creating invoices, and ensuring client payments were cleared.• Designed and managed packaging for all products sold by the company to ensure that they met industry and legal standards as well as customer expectations.• Managed packaging stock levels for each product reference, ensuring that inventory was always sufficient to meet customer demand.• Implemented new procedures for packaging design and stock management tasks to improve time and cost efficiency.• Maintained accurate records of all administrative and packaging-related activities, including invoices, purchase orders, and packaging designs.• Prepared reports and presentations on packaging and stock management activities to inform management and support decision-making.

Sabadell, España

• Provided administrative support in the main reception of a multi-office building, answering and directing phone calls to the appropriate office and greeting visitors.• Managed the agendas and appointments for several businesses within the building, ensuring timely and accurate scheduling.• Executed a range of administrative tasks for the main manager, including preparing reports, managing expenses, and conducting research as needed.• Maintained an organized and efficient front desk, ensuring that all necessary supplies and equipment were available and functional.• Collaborated closely with other members of the administrative support team to ensure seamless operations and excellent customer service.

Bachelor'S Degree In Business Administration And Management

Course, Digital Editing

220-hour course focused on developing proficiency in three of the most widely used graphic design software programs: Photoshop, InDesign.

Bachelor’S Degree In Design, Minor In Interior Design

Centro adscrito a Universitat Ramón Llull