Mottos I live by:"If you do not measure it, you cannot manage it""You are the CEO of your own role""Hope is not a plan""Trust and verify"I am bilingual and possess over 20 years of experience in operations, call centre and people management. I have extensive experience in managing Client Care Services and Collections. I managed client interactions pieces as well as supportive administrative functions and successfully operated in environments of client and employee satisfaction surveys and challenging financial targets. I also have experience in managing order entry/sales call centres as well as front desk and warehouse facilities. Some of my personality characteristics can be described as insightful, analytical, organized, dependable and compassionate. I seek harmony and cooperation and enjoy intellectual stimulation.I strive for the opportunity to further advance my career and acquire broader scopes of leadership and strategic management.