• Responsible for day to day forwarding related matters to meet the Customer demands.• Communicate and receive/send pre-alerts to all stakeholders: shipping lines, airlines, shipping agents, freight forwarders and local customers.• Manage all administrative matters of freight and customs operations: bookings, orders tracking, documentations, custom declarations, cash outlay co-ordination, shipments follow-up, monitor clearance & deliveries.• Manage timely receipt and submission of documentation for import and export of air/sea freight clearance: AWB, HAWB, Permits, Manifest, Commercial Invoice, Packing List, Bill of ladings, Certificate of Origin, Hazardous Cargo Declaration etc.• Co-ordinate Import and Export freight bookings including Air / Sea (FCL/LCL) / Cross Border Trucking / Inland Clearance & Trucking.• Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors• Follow-up and handle all import/export/cross + freight shipments, insurance brokers and customs clearing procedures along with ongoing survey for records and documentations related to trades in order to ensure the work is compliant with forwarding standards and requirements.

• Monitored stock levels and identified purchasing needs by collaborating with sales department to forecast demand and adjusted orders accordingly.• Ensured timely ordering of necessary stock items to avoid stock outs.• Recommended changes to purchasing procedures that would improve efficiency or reduce costs• Maintained accurate records of order history and updates to order sheets.• Reviewed incoming supplier documents to ensure compliance with customs regulations.• Established relationships with freight forwarding companies to ensure smooth shipment of goods.• Sustained a positive working relationship with customs agents to ensure efficient clearance of goods.• Worked closely with warehouse department to ensure timely receipt of goods and their proper storage and handling.• Liaised with suppliers to investigate and resolve quality control issues and ensured the best possible outcome and documented all subsequent actions taken to resolve issues.• Maintained accurate records of payment due to suppliers according to payment terms.• Checked costs for accuracy and resolved any discrepancies with the relevant party or accounting department.• Generated detailed reports outlining stock count discrepancies and presented findings to quality department, leading to improved inventory management processes.• Acted as the primary point of contact for all fire, health, and safety issues for the entire office floor.

• Efficiently managed foreign and local purchasing activities, ensuring timely delivery of goods.• Maintained meticulous records of purchasing activities and ensured compliance with customs regulations.• Collaborated with various departments to align purchasing requirements with company policies and procedures.• Coordinated with logistics and warehouse departments, ensuring smooth delivery of goods and materials.